Telehealth Care Navigation Coordinator - PRN & Holiday Coverage

About MindCare Solutions

MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings, and various other clinical settings.

We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve. 

Telehealth Care Navigation Coordinator - PRN & Holiday Coverage

Job Summary

The Care Navigation Coordinator acts as a liaison and facilitator between MindCare treatment teams and partner sites and is responsible for scheduling, assisting with, and coordinating clinical activities, appointments, information exchange, and consultations across sites and physicians through the use of telemedicine technology.

As part of a multidisciplinary team, the Care Navigation Coordinator ensures that high-quality telemedicine services are delivered and properly documented according to company policy and partner site requirements.

This is a PRN position with no regularly scheduled workdays. The coordinator provides coverage on an as-needed basis to support departmental staffing and operational needs across all shifts, including weekdays, weekends, and company-observed holidays. Flexibility and availability are essential to meet coverage requirements.

Compensation: $25/hour

Schedule

• PRN coverage: Shifts are assigned on an as-needed basis according to departmental staffing and operational needs. There are no regularly scheduled workdays.
• Shift availability: Must be available to provide coverage across all shifts, including weekday, weekend, and holiday shifts, as needed.
• Holiday coverage: Required to provide coverage for all company-observed holidays, regardless of the day of the week, with a minimum of 8 hours per assigned holiday shift.
• Scheduling flexibility: Must be flexible and available to support changing staffing needs and partner facility requirements.

Company-Observed Holidays:

• New Year's Day
• Good Friday
• Monday After Easter
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day After Thanksgiving
• Christmas Eve
• Christmas Day
• New Year's Eve

Holiday Compensation: Holiday hours are paid at the regular hourly rate. Hours worked over 40 in a workweek will be handled in accordance with applicable overtime requirements and company compensation policies.

Duties/Responsibilities

• Facilitate safe and effective clinical consultations.
• Work closely with physicians and client staff to ensure the timely and accurate reporting of medical records, schedules, billing, utilization, and outcomes.
• Manage and coordinate schedules and appointments, including pre-appointment chart preparation and delivery of final encounter notes and supporting documents to customers.
• Operate video conferencing equipment, telemedicine platforms, and electronic medical record (EMR) systems.
• Assist client sites with scheduling to utilize clinical time as efficiently and effectively as possible and communicate changes in provider availability immediately.
• Follow appropriate billing and documentation procedures.
• Assist sites with patient selection and informed consent.
• Administer screening tools to patients.
• Conduct and log customer satisfaction checks as required.
• Perform other duties as required.

Required Skills/Abilities

• Ability to work independently with minimal supervision.
• Ability to work as part of a team.
• Excellent verbal communication skills with an emphasis on customer service.
• Excellent written communication and documentation skills.
• Ability to work flexible hours as needed across all shifts, including weekdays, weekends, and company-observed holidays.
• High integrity with excellent problem-solving abilities.
• Strong organizational skills and the ability to meet deadlines.
• Ability to operate a personal computer and proficiency with Microsoft Office Suite and medical office software, including electronic medical record software.
• Understanding of and commitment to the appropriate protection of confidential patient information.
• Dependability and flexibility to support changing staffing and coverage needs.

Education and Experience

• Two or more years of experience in practice administration, including scheduling, recordkeeping, billing, or related responsibilities.
• Experience with telehealth technology, including video teleconference technology.
• Knowledge of medical service lines strongly preferred.