F

Fora Space

Flexible, hotel-style serviced offices

Head of Facilities - Workplace

Facilities ManagementConfirmed live in the last 24 hours
Full-timeLondon, UKNo salary listed

About the Job

Requirements

  • Significant Facilities Management leadership experience across a multi-site portfolio.
  • Experience overseeing both hard and soft facilities management services.
  • Strong knowledge of UK health and safety legislation and statutory compliance requirements.
  • Experience managing complex contractor and supplier relationships.
  • A track record of leading operational change, service improvement and performance management.
  • Strong financial capability, including budget management, forecasting and investment prioritisation.
  • Experience leading large or geographically dispersed teams.
  • Strong commercial judgement and the ability to balance service, cost, risk and member experience.
  • Confidence using operational data and Facilities systems to support decisions and drive accountability.
  • IWFM Level 5 or an equivalent professional qualification.

Responsibilities

  • Lead day-to-day Facilities performance across the portfolio, creating clear accountability and consistently high standards across regional and specialist teams.
  • Put member experience at the centre of Facilities planning, using feedback, service trends and building-performance data to identify priorities and drive improvement.
  • Maintain a strong presence across buildings, ensuring decisions are grounded in the realities of the spaces and the people who use them.
  • Translate company priorities into practical operational plans, performance standards and measurable outcomes.
  • Strengthen planned and reactive maintenance delivery, improving reliability and reducing the impact of recurring building issues.
  • Lead the Facilities response to significant incidents and business-critical failures, coordinating escalation, communication, recovery and post-incident learning.
  • Ensure planned works, outages and service disruption are communicated clearly and managed with member experience in mind.
  • Use insight from Freshservice, CAFM, compliance, audit and asset-management systems to improve decision-making and hold leaders accountable for action.
  • Maintain oversight of statutory compliance, health and safety systems, inspections, audits and portfolio risk.
  • Ensure compliance records are accurate, accessible and up to date, with clear ownership for addressing gaps or emerging issues.
  • Shape the Facilities asset strategy, including condition assessment, lifecycle planning, critical spares and operational resilience.
  • Support crisis management, incident investigation and business continuity planning across the estate.
  • Lead strategic relationships with key Facilities providers and contractors, measuring performance through meaningful service levels, KPIs and reviews.
  • Improve supplier quality, accountability and value for money, addressing underperformance and identifying opportunities for stronger commercial outcomes.
  • Lead Facilities operating budgets and forecasting, providing clear visibility of expenditure, variances, risks and efficiencies.
  • Help shape capital and lifecycle investment priorities across internal fabric, external fabric and building services.
  • Lead, coach and develop a multidisciplinary Facilities leadership team, creating clarity, trust and accountability across the function.
  • Build capability and succession plans that support current operational needs and future portfolio growth.
  • Encourage better ways of working, including the thoughtful use of AI, automation and data to improve efficiency and service delivery.
  • Create a culture where people take ownership, collaborate effectively and remain calm and decisive when challenges arise.

Desired Qualifications

  • Experience within flexible workspace, hospitality, commercial real estate or another multi-site operational environment.
  • Experience supporting building mobilisations, refurbishments or portfolio growth.
  • Knowledge of ESG, sustainability and energy-management programmes.
  • Experience working with institutional landlords, property partners or asset managers.
  • A NEBOSH General Certificate, IWFM Level 6 or 7, IOSH Managing Safely, RICS qualification, or a relevant degree.

About the Company

Fora Space

Flexible, hotel-style serviced offices

Fora Space provides professional, flexible workspaces in Central London and Reading, blending co-working, serviced offices, and hospitality to create a hotel-like, private-members club experience. Its spaces include private offices, hot desks, and meeting areas designed for freelancers up to international enterprises. Members access a seamless environment where design, hospitality, and services support productivity, collaboration, and inspiration. The company differentiates itself with high-end, hospitality-style service and a focus on architecture and design to create productive work environments, rather than just desks. The goal is to help people unlock their best work, regardless of company size, by offering beautiful spaces that combine flexible layouts, community, and professional amenities.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2015

Recently Posted Jobs

Explore more opportunities at Fora Space

See more jobs