Full-Time
Pro Product Specialist
Telecom
Posted on 10/31/2025
ServiceTitan
1,001-5,000 employees
Cloud-based field service management for trades
Compensation Overview
$71.1k - $95.1k/yr
Glendale, CA, USA
Remote
 Product (2) |
|---|
| , |
- Experience in Support, Implementation, or Account Management within an enterprise software or SaaS environment, with knowledge of telecom products or services preferred.
- 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry.
- BA/BS degree preferred.
- Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
- Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
- Ability to identify, troubleshoot, and resolve technical telecom-related issues efficiently.
- Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
- Intermediate level understanding of value drivers in recurring revenue business models, (within telecom software a plus).
- Become an expert in all areas related to ServiceTitan’s Pro Product, Contact Center Pro and by extension, Phones Pro.
- Guide clients through implementation, configuration, and training of ServiceTitan’s telecom Pro Product offering, Contact Center Pro (or Phones Pro as needed), in a 1:1 environment, focusing on TN porting, call routing, SIP configuration, VoIP setup, and other telecom-related tasks.
- Manage complex timelines involving multiple stakeholders and departments, keeping clients on track to launch within the agreed timeframe.
- Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
- Analyze adoption data and account trends to identify actionable insights, customized solutions, and potential risks.
- Work closely with clients to understand their specific telecom needs and offer recommendations to optimize settings based on best practices.
- Participate and engage in an active feedback loop with the Contact Center Pro Product team, ensuring customer experience and quality of life needs are translated effectively.
- BA/BS degree preferred.
- Knowledge of telecom products or services preferred.
- Intermediate level understanding of value drivers in recurring revenue business models, (within telecom software a plus).
ServiceTitan provides a cloud-based, all-in-one software platform for home and commercial trades. It runs as SaaS and covers CRM, scheduling, dispatch, invoicing, marketing, payroll, inventory, and reporting, with a mobile app for technicians and an intelligent dispatch board. Titan Intelligence adds AI-powered automation and real-time insights, and the company grows via acquisitions to add capabilities for HVAC, plumbing, electrical, roofing, landscaping, and pest control. Its goal is to help trades businesses operate more efficiently, increase revenue, and make smarter decisions by centralizing software and data.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Glendale, California
Founded
2012
Simplify's Take
What believers are saying
- Pool service consolidation accelerating; SPS PoolCare targeting 2M+ weekly recurring services 2026.
- Abhishek Mathur (ex-Figma, Meta, Microsoft) accelerates AI integration across core workflows.
- Vertex Service Partners generated $600M+ sales; demonstrates platform scalability for high-velocity M&A.
What critics are saying
- Connecticut Voice Technologies undercuts Voice AI pricing with flat rates and 24/7 support.
- Stock declined 45% despite 24% revenue growth; analyst downgrades risk institutional investor exodus.
- Per-customer transaction growth slowing; gross transaction volume grew only 23% versus 18% customer growth.
What makes ServiceTitan unique
- Full-suite platform consolidates CRM, dispatch, invoicing, and payments for trades.
- Founded by contractors' sons; deep domain expertise in fragmented home services industry.
- Enterprise-scale deployment proven: SPS PoolCare standardized 30+ branches across five states.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Unlimited Paid Time Off
Parental Leave
Fertility Treatment Support
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%ServiceTitan reported fiscal year 2025 revenue of $771.9 million, up 26% year-over-year, with fourth-quarter revenue rising 29% to $209.3 million. The company posted a GAAP net loss of $239.1 million for the year but achieved a non-GAAP net income of $16.5 million, reversing the previous year's loss. The cloud-based software platform provider expanded its customer base 18% to approximately 9,500 active customers. Gross transaction volume grew 23% to $68.5 billion annually. Co-founders highlighted strong performance in core residential trades and investments in roofing and commercial sectors. For fiscal 2026, ServiceTitan projects revenue between $895 million and $905 million, with non-GAAP operating income forecast at $48 million to $53 million.
Kaliun takes on Buildertrend, Jobber, and ServiceTitan with ai-powered construction CRM backed by TGA Kitchens & Remodeling founder. TGA Kitchens & Remodeling Mar 30, 2026, 21:09 ET New AI-first platform built by a working general contractor targets the gaps left by Buildertrend, Jobber, ServiceTitan, and JobTread in residential construction. TAMPA, Fla., March 30, 2026 /PRNewswire-PRWeb/ - Kaliun, an AI-powered construction management platform, is entering the competitive construction CRM market with a direct challenge to established players Buildertrend, Jobber, ServiceTitan, and JobTread - positioning itself as the first all-in-one platform designed, developed, and operated by a working residential general contractor. The construction technology space has become crowded in recent years, yet contractors continue to struggle with platforms that were not built for their specific workflows. Buildertrend, one of the most widely adopted platforms in residential construction, has been criticized by users for a steep learning curve and interface complexity. Jobber, originally designed for field service businesses like landscapers and HVAC technicians, lacks the depth required for complex remodeling projects with change orders, milestone payments, and material selections. ServiceTitan, which recently went public, has grown into an enterprise-priced platform that prices out the average residential remodeler. And JobTread, while gaining traction, is still building out core functionality that contractors need from day one. Kaliun was built to fill the gap all four have left open. "I used these platforms. I sat through the demos. I paid for the subscriptions," said Tomer Amar, CEO of TGA Kitchens & Remodeling and founding partner of Kaliun. "Buildertrend was too clunky. Jobber was built for service calls, not real contractors. ServiceTitan wanted to charge me enterprise prices for a five-person operation. JobTread was heading in the right direction but wasn't there yet. So we built Kaliun." Amar, a Florida Certified Building Contractor who has managed residential projects including post-hurricane disaster recovery work in the Tampa Bay area, architected every module in the platform from firsthand operational experience running his own remodeling firm, TGA Kitchens & Remodeling. The platform delivers a comprehensive suite of integrated tools including AI-powered proposal generation that creates professional estimates in minutes based on historical project data, end-to-end project management with real-time dashboards and daily job logs, change order tracking with built-in approval workflows, milestone-based payment scheduling, a branded client portal where homeowners can view progress and approve selections, subcontractor bidding and management, material selections tracking, AI-driven expense management with intelligent receipt scanning, and integrated invoicing with competitive payment processing rates. Where Kaliun diverges most sharply from its competitors is in its approach to artificial intelligence. While Buildertrend and ServiceTitan have begun bolting AI features onto platforms that were architected over a decade ago, Kaliun was built AI-first from the ground up. "The incumbents are retrofitting AI onto legacy architecture," said Amar. "We started with AI at the core and built everything around it. That is a fundamental difference that platforms designed in 2010 cannot replicate without rebuilding from scratch." Industry data suggests that fewer than 25% of residential remodeling firms use a dedicated project management platform, with most still relying on spreadsheets, text messages, and paper-based systems to manage projects worth hundreds of thousands of dollars. Kaliun aims to capture this underserved market by offering a platform that mirrors how residential general contractors actually work - without the enterprise pricing, the unnecessary complexity, or the feature bloat that has driven contractors away from existing solutions. The company's roadmap includes the launch of a subcontractor marketplace connecting general contractors with vetted, pre-qualified subcontractors, integrated SMS communication tools, and a homeowner-facing contractor marketplace that takes a fundamentally different approach from lead-generation platforms like HomeAdvisor and Thumbtack. Kaliun has attracted a $250,000 investment from Amar along with additional funding from private investors. The platform is currently onboarding early adopter contractors in Florida, with plans for a national rollout beginning in Q3 2026. Native iOS and Android applications are currently in beta testing. "Buildertrend owns market share. ServiceTitan owns the enterprise. Jobber owns field service," Amar added. "Nobody owns residential remodeling. Kaliun will." Contractors interested in exploring the platform can visit kaliun.com to request a demo. About Kaliun: Kaliun is an AI-powered construction management platform built exclusively for residential general contractors. The platform delivers integrated tools spanning proposals, project management, client communication, subcontractor coordination, invoicing, and expense tracking - all powered by artificial intelligence. Kaliun has attracted investment from founding partner Tomer Amar, a Florida Certified Building Contractor, along with private backers. The company is headquartered in Tampa, Florida. For more information visit kaliun.com. SOURCE TGA Kitchens & Remodeling
ServiceTitan, Inc. (NASDAQ:TTAN) saw its price target reduced to $100 from $130 by Truist on 13 March, though the firm maintained a Buy rating. The adjustment followed strong fourth-quarter results, with gross transaction volume, platform revenue, earnings and cash flow all exceeding projections. Despite minor short-term impacts from weather and a shorter billing period, TTAN's core performance remains robust. The company's cloud-based software platform serves home and commercial service businesses with tools for scheduling, dispatch, invoicing and customer management. Separately, TTAN announced that client Vertex Service Partners has expanded rapidly since 2023, generating over $600 million in sales and completing services for more than 100,000 roofs by 2025. Vertex integrated over 30 acquisitions using TTAN's AI-powered tools and enterprise platform.
SPS PoolCare expands enterprise technology platform with ServiceTitan to power next phase of growth. Rhea-AI Impact (Moderate) Rhea-AI Sentiment (Very Positive) Rhea-AI summary. ServiceTitan (Nasdaq: TTAN) announced SPS PoolCare is standardizing 30+ branch locations across five states on the ServiceTitan platform to support scaled operations after SPS's Pool Troopers acquisition. SPS employs over 1,000 people and is on track for more than two million weekly recurring pool services in 2026, using ServiceTitan for enterprise visibility, route optimization, and integration. This deployment aims to accelerate SPS's acquisition strategy, unify operations, and provide mobile tools for field staff. Positive. * 30+ branch locations standardized across 5 states * 1,000+ employees supported by mobile-first tools * On track for 2,000,000+ weekly recurring pool services in 2026 * Enterprise platform to accelerate high-velocity acquisition integration Negative. Key figures. Branch locations: 30+ branches Operating states: 5 states Employees: More than 1,000 team members +3 more Market reality check. Price: $64.81 Vol: Volume 1,462,791 is below... normal vol Peers on argus. TTAN is up 0.16% while key software peers like PCOR (-0.54%), APPF (-1.22%), and... Historical context. 5 past events · Latest: 2026-03-12 (Positive) Pattern 5 events Market pulse summary. This announcement underscores ServiceTitan's traction with large, multi-location operators, adding S... Key terms. route optimization, automated chemical tracking AI-generated analysis. Not financial advice. 03/17/2026 - 09:00 AM SPS's Recent Acquisition of Pool Troopers Accelerates Company's Investment in Scaled Infrastructure with ServiceTitan Powering Over 30 Branch Locations Across Five States and Standardizing Operations across the Service Cycle LOS ANGELES, March 17, 2026 (GLOBE NEWSWIRE) - ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today announced that SPS PoolCare, the largest residential swimming pool services platform in the United States, is standardizing their 30+ branch locations across five states on the ServiceTitan platform. By unifying their family of brands on ServiceTitan, SPS will leverage a single, enterprise-grade system to unify its vast operations, accelerate its high-velocity acquisition strategy, and scale its platform. "SPS is demonstrating how purpose-built technology can transform a traditionally fragmented industry," said Connor Theilmann, Chief Business Officer of ServiceTitan. "Their leadership team has made a deliberate investment in enterprise infrastructure, and we're proud to support their continued growth. Standardizing on ServiceTitan will allow SPS to meet the needs of a large, multi-location operation, with Fraser Ramseyer, Storr Group, and the SPS leadership team making this one of the most seamless large-scale integrations we've ever seen." The move reflects SPS PoolCare's continued investment in enterprise-grade infrastructure, as it advances its position as the dominant market leader in a highly fragmented industry. Founded in 2021 and backed by Storr Group, an investment firm that builds and scales industry-leading platforms, SPS PoolCare operates across Texas, Florida, Arizona, Nevada, and Georgia, where it employs more than 1,000 team members and is on track to perform more than two million weekly recurring pool services in 2026. ServiceTitan's cloud-based platform serves as SPS PoolCare's technology backbone, enabling SPS to manage complexity across geography, workforce scale, and service frequency. "We've worked closely with the ServiceTitan team for several years, and this decision reflects the trust and alignment we've built as long-term partners," said Lance Martin, CEO and COO of SPS PoolCare. "Our objective has always been to build a durable platform that enables our team to deliver exceptional service to our customers. Standardizing on ServiceTitan gives us the operational visibility, integration speed, and performance discipline required to scale responsibly and create long-term value." Ranked #1 on Pool and Spa News Top 50 Service list, SPS continues to solidify its position as the industry leader, driven by the company's ability to pair high-velocity revenue growth with a deep commitment to staff training and retention, active industry leadership, and an early adopter of innovative technology within the pool service space. SPS PoolCare is dedicated to the communities it serves, ensuring that its national scale translates into a positive local impact across its entire service footprint. "From inception, our thesis at Storr Group has been to build the pool industry's first scaled category-defining operating platform," Fraser Ramseyer, CEO of Storr Group and Founder of SPS PoolCare. "Technology is not ancillary to that vision - it is foundational. ServiceTitan provides the infrastructure necessary to integrate acquisitions efficiently, drive operational consistency, and support disciplined expansion." SPS PoolCare's focus on being the employer-of-choice is supported by ServiceTitan's mobile-first capabilities, which empower their over 1,000 staff team members with the tools they need to succeed in the field. ServiceTitan continues to invest in purpose-built technology for the pool industry, offering features like route optimization, automated chemical tracking, and integrated project management for renovations. By providing real-time visibility into multi-location operations, ServiceTitan enables enterprise-scale businesses like SPS PoolCare to make data-driven decisions that fuel organic growth. About ServiceTitan ServiceTitan is the software platform that powers trades businesses. The company's cloud-based, end-to-end solution gives contractors the tools they need to run and grow their business, manage their back office, and provide a stellar customer experience. By bringing an integrated SaaS platform to an industry historically underserved by technology, ServiceTitan is equipping tradespeople with the technology they need to keep the world running. About SPS PoolCare As the #1 swimming pool services company in the United States, SPS PoolCare is on track to perform over 2,000,000 weekly recurring pool services in 2026 and employs more than 1,000 staff across five states. Backed by Storr Group, the company is focused on growing its family of brands across the Sun Belt, as it continues to make owning a pool a joy. SPS PoolCare is committed to creating a world-class service experience for its customers and being an employer-of-choice for its team members. Read more at spspoolcare.com. About Storr Group Storr Group is an operationally focused lower-middle-market private equity firm that backs, builds, and scales industry-leading platforms. With a rich background in business building, Storr combines world-class operators with strategic M&A, deep integration, and sophisticated technology to drive sustainable growth and long-term value. To partner today, visit storrgroup.com. (C) 2026 ServiceTitan. All rights reserved. ServiceTitan, the ServiceTitan logo, and all ServiceTitan product and service names mentioned herein are registered trademarks or unregistered trademarks of ServiceTitan, Inc. in the United States and other countries. Other brand names and marks mentioned herein are for identification purposes only and may be the trademarks of their respective holder(s). Faq. What did ServiceTitan (TTAN) announce about SPS PoolCare on March 17, 2026? ServiceTitan announced SPS PoolCare will standardize its 30+ branches across five states on ServiceTitan. According to ServiceTitan, the rollout centralizes operations, route optimization, and integrated project management to scale acquisitions and multi-location visibility. How many employees and weekly services does SPS PoolCare report for 2026? SPS PoolCare reports over 1,000 team members and expects more than two million weekly services in 2026. According to SPS PoolCare, those figures reflect scale across Texas, Florida, Arizona, Nevada, and Georgia and enterprise operational needs. What operational benefits does ServiceTitan provide SPS PoolCare (TTAN) for multi-location scale? ServiceTitan provides unified operations, route optimization, automated chemical tracking, and real-time visibility for multi-location management. According to ServiceTitan, these features improve integration speed, operational consistency, and data-driven decision-making across branches. How will standardizing on ServiceTitan affect SPS PoolCare's acquisition strategy? Standardizing on ServiceTitan is intended to accelerate SPS's high-velocity acquisition integration and platform scaling. According to SPS PoolCare, the enterprise system gives faster onboarding, operational visibility, and consistent processes for newly acquired brands. Which states will SPS PoolCare operate on ServiceTitan after the integration? SPS PoolCare will standardize ServiceTitan across Texas, Florida, Arizona, Nevada, and Georgia. According to SPS PoolCare, the deployment covers its 30+ branch footprint and supports coordinated multi-state operations and field workforce tools. What workforce tools does ServiceTitan offer SPS PoolCare field staff? ServiceTitan offers mobile-first capabilities, route optimization, and integration for on-site project management. According to ServiceTitan, these tools empower more than 1,000 field employees with operational visibility, scheduling efficiency, and performance discipline.
ServiceTitan Inc. reported fourth-quarter earnings of $0.27 per share, beating the Zacks Consensus Estimate of $0.18 per share and surpassing last year's $0.12 per share. The earnings surprise of 52.80% marks the company's fourth consecutive quarter exceeding consensus estimates. The software company posted revenues of $253.99 million for the quarter ended January 2026, beating estimates by 3.51% and up from $209.28 million a year ago. ServiceTitan has now topped consensus revenue estimates for four straight quarters. Despite the strong results, shares have declined 26.3% year-to-date, compared to the S&P 500's 1% drop. The company currently holds a Zacks Rank of #2 (Buy), suggesting expected near-term outperformance.