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USA Clinics Group

Integrated ambulatory care network of clinics

Senior Patient Collections Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeNorthbrook, IL, USA$24 - $29 /hr

About the Job

Requirements

  • A high school diploma or GED is required.
  • At least 2 years of experience in healthcare patient financial services, medical-office customer service, call-center collections, or related work is required.
  • A basic understanding of patient responsibility, insurance explanations, payment processing, documentation, and customer service is required.
  • The candidate must demonstrate ownership, follow-through, documentation, prioritization, and escalation judgment.
  • The candidate must work accurately in a high-volume, deadline-driven healthcare environment.
  • The candidate must identify discrepancies, communicate clearly, and collaborate across departments.
  • The candidate must be committed to privacy, compliance, quality, continuous improvement, and respectful service.

Responsibilities

  • Review charges, insurance processing, payments, adjustments, secondary coverage, and statements before collection activity.
  • Communicate balances and payment options clearly and respectfully.
  • Establish approved payment plans and support financial-assistance workflows.
  • Process payments and maintain accurate account documentation.
  • Resolve or route disputed balances and follow issues through the correct disposition.
  • Protect privacy and comply with approved collection practices.

Desired Qualifications

  • Medical-office or patient-account experience is preferred.
  • Financial-assistance, payment-plan, bilingual customer-service, or healthcare-portal experience is preferred.

About the Company

USA Clinics Group

Integrated ambulatory care network of clinics

USA Clinics Group operates over 160 outpatient clinics across the United States, housing specialized centers such as USA Vein Clinics, USA Fibroid Centers, USA Vascular Centers, USA Pain Center, USA Prostate Centers, USA Oncology Centers, USA Hemorrhoid Centers, and USA Longevity Centers. Their team of interventional radiologists and vascular surgeons offers minimally invasive treatments for conditions like varicose veins, uterine fibroids, peripheral artery disease, hemorrhoids, enlarged prostate, knee osteoarthritis, and liver cancer in outpatient settings. Care is delivered through coordinated patient-centered care paths that guide patients from diagnosis to treatment across the network. The goal is to provide safe, effective, and compassionate care that improves patients’ quality of life.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Northbrook, IL
Founded
2005

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