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Mercier Consultancy Group

Dutch Speaking Customer, Tech, Sales and Digital Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent spoken and written Dutch is mandatory.
  • A valid EU passport or a valid work permit for Greece is required.
  • Strong digital literacy and experience with common customer relationship management (CRM) software and communication platforms are required.
  • Excellent verbal and written communication skills tailored to high-end customer engagement are required.
  • Ability to adapt to a remote work environment while remaining goal-oriented and performance-driven is required.
  • A proactive attitude toward seeking new Dutch-speaking jobs and developing a long-term career in the Customer Support Services industry is required.

Responsibilities

  • Provide high-quality support to Dutch-speaking clients across digital channels within the Customer Support Services industry.
  • Assist customers with technical troubleshooting and digital product inquiries to ensure satisfaction.
  • Identify upselling and cross-selling opportunities to drive revenue growth while maintaining a consultative sales approach.
  • Manage complex customer interactions with professionalism, empathy, and problem-solving skills.
  • Collaborate with international teams to improve service standards and operational efficiency in a remote-working environment.
  • Maintain detailed customer records and documentation in line with company privacy and quality guidelines.
  • Participate in ongoing training to stay updated on emerging technologies and digital trends in the global market.

About the Company

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