Full-Time

Rvp – Customer Success

Confirmed live in the last 24 hours

Smartsheet

Smartsheet

1,001-5,000 employees

Enterprise work management and tracking platform


Senior

Remote in USA

Required Skills
Sales
Communications
Requirements
  • Bachelor's degree in business or equivalent discipline; MBA preferred
  • 15+ years experience of management experience in Customer Success, Account Management, Professional Services, or related disciplines for a global B2B tech, SaaS or enterprise software business
  • Legal eligibility to work in the U.S on an ongoing basis
Responsibilities
  • Manage a team of Customer Success Directors and Senior Managers
  • Maintain awareness of competitive landscape and opportunities for expansion
  • Lead communication with the account team and be an active account strategy leader
  • Help customers achieve adoption and expertise with Smartsheet products and services
  • Improve the risk assessment process to address risk and drive healthy renewals
  • Develop data-driven go-to-market renewal selling strategies
  • Set performance targets for Customer Success
  • Partner with Large Enterprise Sales Organization for integrated motion
  • Lead and execute a cohesive strategy with tangible goals
  • Drive programs and services to grow usage, satisfaction, and customer health
  • Hire, coach, and develop individuals to be strong CS leaders
  • Foster a collaborative and effective culture within the team
  • Represent the voice of enterprise customers to Product and Engineering teams
  • Provide thought leadership as Customer Success vision evolves

Smartsheet is a premier enterprise work management platform that specializes in providing flexible solutions to capture and track plans, resources, and schedules, particularly enhancing the operational capabilities of marketing and creative teams. The workplace culture fosters collaboration and allows professionals to accelerate projects effectively, facilitating speed to market. This environment is ideal for those who appreciate a structured yet adaptable way of managing workflows, making it an attractive setting for innovative problem solvers and industry leaders in business management solutions.

Company Stage

IPO

Total Funding

$149.8M

Headquarters

Bellevue, Washington

Founded

2005

Growth & Insights
Headcount

6 month growth

2%

1 year growth

10%

2 year growth

23%

Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.