Banquet Manager

Job Description

Events are not transactions, they are expressions of intention, rhythm, and care. From intimate gatherings to multi-day programs, every event is an opportunity to create emotional resonance and operational excellence in equal measure. 

As Banquet Manager, you are the architect and conductor of our event experiences. You oversee the planning, execution, and refinement of events across the property, ensuring each one is operationally flawless, visually intentional, and emotionally meaningful. This role blends strategic leadership with hands-on presence, guiding teams, shaping flow, and ensuring that every moment unfolds with clarity and control. 

What You'll be Doing

Operational Leadership  

• Lead the end-to-end planning and execution of meetings, celebrations, and multi-day programs. 
• Oversee event timelines, room transitions, service pacing, and guest flow to ensure seamless delivery. 
• Act as the primary operational lead on-site, maintaining control, calm, and clarity during live events. 
• Uphold financial, operational, and brand standards without compromising guest experience. 

Experience Design & Collaboration 

• Translate client vision into structured, experience-driven event formats. 
• Partner closely with Culinary and Beverage leaders to deliver chef-driven menus and curated beverage moments. 
• Ensure elevated non-alcoholic offerings, coffee cart activations, and bar programs are executed with intention. 
• Identify opportunities to elevate experiences through rituals, memory elements, and thoughtful touches. 

Team Leadership & Development  

• Lead, schedule, and support Events service teams, including Lead Servers. 
• Set clear expectations, provide real-time guidance, and maintain high standards during execution. 
• Foster a culture of accountability, pride, and precision in fast-paced, high-expectation environments. 
• Work closely with Conference Services Managers on event flows and plannings.  

Client Partnership & Communication 

• Act as the primary point of contact for planners and clients, building trust through consistency and composed leadership. 
• Communicate clearly with internal partners to align resources, timing, and service delivery. 
• Ensure post-event reflection and refinement to continuously improve execution. 

Qualifications

What You Bring 

• Proven experience in events, banquets, or large-scale hospitality leadership. 
• Strong operational discipline paired with creative, experience-led thinking. 
• Confidence leading teams in structured, high-expectation environments. 
• Excellent planning, communication, and problem-solving skills. 
• A calm, composed presence that instills trust in both clients and teams. 
• ProServe certification required.
•  Ability to respond quickly and safely to changing conditions, tight timelines, and operational demands. 

Bonus If You Bring 

• Experience delivering multi-day programs or complex event flows. 
• Familiarity with luxury brand standards such as Forbes or LQA. 
• A strong eye for design, flow, and experiential detail. 
• The ability to thrive in fast-paced environments where priorities shift quickly and precision matters. 

Who You Are 

You’re focused, disciplined, and composed under pressure. You thrive in complexity and take satisfaction in turning moving parts into moments of clarity. You lead with authority and intention, make calculated decisions quickly, and hold yourself and others to high standards. You value quality over noise, execution over talk, and excellence over shortcuts. 

You understand that great events don’t feel chaotic, they feel effortless. 

Lead with clarity. Execute with purpose. Stay moved. 

Physical Demands 

• Prolonged standing and walking throughout event set-up, execution, and breakdown. 
• Frequent lifting, carrying, pushing, and pulling of heavy items including tables, chairs, staging, risers, decor, and service equipment (up to 50lbs independently; heavier items with team assistance).  
• Repetitive bending, reaching, twisting, kneeling, and crouching during room flips, set-ups, and strikes.  
• Regular use of carts, dollies, ladders, and event equipment. 
• Ability to work in a fast-paced, physically demanding environment with extended shifts, including early mornings, late nights, weekends, and holidays.  
• Exposure to varying temperatures, noise levels, and crowded environments during large-scale events.  

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Additional Information

Job Perks & Benefits: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation (subject to availability). 

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com. 

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met. 

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. 

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. 

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. 

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. 

Together, we build a workplace where belonging isn’t just possible, it’s expected. 

Be you. Be bold. Stay moved. 

#CWMRLeadership
 

Compensation: 63000 to 65000 (CAD) (YEARLY)