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Accor

Global hotel management, franchising, loyalty programs

Anfitriã - De hospedagem

Hotel Guest ServicesPosted on Nov 9
Full-timeSão Paulo, State of São Paulo, BrazilIn-person

About the Job

Requirements

  • Completed secondary education.
  • Intermediate or basic English proficiency.
  • Customer orientation, communication, teamwork, proactivity, discretion, attention to detail, and an open-minded approach.

Responsibilities

  • Welcome guests and complete check-in, including required documentation and accurate entry of registration information into the system.
  • Complete check-out and verify reservation information.
  • Provide service by telephone and WhatsApp.
  • Answer guests’ general questions at the front desk.
  • Act as the primary liaison between guests and other hotel departments, receive requests, suggestions, and complaints, seek resolutions, and refer matters to the responsible department when necessary.
  • Ensure reception procedures and processes are carried out according to self-control requirements.
  • Safeguard documents, close the cash register, and control daily refunds.
  • Control luggage storage and delivery, and collect charges according to the practices of the applicable brand.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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