Commerce
TikTok
Commerce
TikTok
Short-form video platform with ads
Responsibilities: - Serve as the strategic GNE (Governance and Experience) business partner, advising country leadership and regional stakeholders while representing local market realities, risks, and opportunities in regional decision-making. - Translate market insights into actionable improvements by building a strong feedback loop between country and regional Policy, Product, Operations, Governance, and other cross-functional teams. - Proactively identify and resolve governance and operational risks, conducting structured root-cause analyses and driving cross-functional mitigation plans through to measurable outcomes. - Own the market health and operational performance, monitoring key indicators—including NPS, CSAT, complaint rates, enforcement trends, appeal outcomes, escalations, and service delivery—to detect anomalies and generate actionable recommendations. - Lead policy localization, go-to-market execution, and market enablement, ensuring regional policies and operating models reflect specific needs through localized guidance, training and internal communications. - Drive business operations excellence at scale by establishing robust frameworks for risk monitoring, issue management, performance reviews, and implementation tracking, while leveraging AI and automation to improve efficiency and decision quality.
Minimum Qualification(s) - English and Turkish speaking. - Relevant experience in business operations, strategy, program management, governance, policy, or platform operations, preferably in technology, e-commerce, or digital platforms. - Strong analytical and problem-solving skills, including trend analysis, root-cause analysis, and translating insights into action. - Proven ability to build operating mechanisms, improve processes, and monitor business or operational health. - Strong cross-functional stakeholder management, execution, prioritization, and communication skills in fast-paced environments. Preferred Qualification(s) - Experience in Trust & Safety, marketplace governance, risk, policy, seller/creator, customer experience, or platform operations. - Experience working across global, regional, and local teams and partnering with senior business leaders. - Experience in policy localization, market GTM, operational transformation, automation, or AI-enabled workflows. - Familiarity with platform health metrics, including NPS, CSAT, complaint rates, enforcement quality, appeals, and escalations.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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