Astro

Associate MCR Engineer

IT OperationsUpdated on Nov 14

Full-timeMalaysiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree in electronic/electrical engineering, Computer/Communication Engineering, or related fields.
Effective oral and written communication skills in English and Bahasa Malaysia.
Ability to work independently.
Good problem-solving and decision-making skills.
Willingness to work rotating 12-hour shifts.

Responsibilities

Monitor audio and video quality for DTH, Broadband, and New Media Platform from the Master Control Room to ensure operating guidelines are maintained.
Perform detailed monitoring using a checklist that covers subtitle, audio, and video checking.
Coordinate detailed monitoring for high-priority live events.
Escalate issues to the relevant recipients according to standard operating procedures.
Perform network monitoring, fault resolution, and technical support, and attend to trouble tickets for all areas under departmental responsibilities.
Proactively monitor content and system/network performance to ensure compliance with specifications.
Check the functionality of Astro Interactive Applications, including Astro Portal, CH200, and Astro First for NJOI and DTH platforms.
Check the functionality of Red Button services.
Attend to trouble tickets, escalate them to appropriate internal or external parties, and close them within established service-level agreements and key performance indicators.
Identify and carry out first-level recovery in a timely manner to maintain 99.98% on-air availability.
Highlight and follow up with the Project and Engineering Team on system maintenance and upgrades that affect the broadcast system and services.
Prepare shift and weekly operations reports.

WHY JOIN US?

We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

WHAT YOU WILL DO:

Monitor audio and video quality for DTH, Broadband and New Media Platform from the Master Control Room to ensure all operating guidelines are maintained accordingly:
Ensure detailed monitoring carried out with the aid of checklist which is consist of subtitle, audio and video checking.
Coordination of High Priority Live Event detailed monitoring.
Ensuring escalation of issues to relevant recipient as per SOP.
Perform Network monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications
Monitor Astro Interactive Application functionality:
Carry out functionality check on Astro Portal, CH200, Astro First for NJOI and DTH platform.
Carry out functionality checks on Red Button services.
Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI.
Identify and carry out 1st level recovery in a timely manner to maintain On Air Availability of 99.98%.
Highlight and follow up with Project and Engineering Team for any System Maintenance and Upgrade which has impact to Broadcast System and Services.
Prepare shift and weekly operations reports.

REQUIREMENTS:

WHO YOU ARE:

Bachelor's degree in electronic/electrical engineering, Computer/Communication Engineering or related fields.
Effective oral/written communication skills: English and Bahasa Malaysia
Capable of working independently and a good team player
Good problem solving/decision making skills
Willing to work on 12 Hours shift rotation

About the Company

Astro

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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