Loyalty Account Manager

Job Description

Hybrid: 2-3 days in office (Dallas Metro area).

Compensation: $21.00 hr. + commission

As a Loyalty & Leasing Specialist, you'll help drive customer retention, renewals, and revenue growth through proactive customer outreach. You'll identify upgrade, leasing, and expansion opportunities, educate customers on solution benefits, and build lasting relationships that strengthen customer loyalty.

• Engage customers to support renewals, leasing, and retention initiatives
• Identify upsell and cross-sell opportunities through outbound outreach
• Conduct discovery conversations to understand customer needs
• Present product, upgrade, and leasing solutions that deliver value
• Manage opportunities and maintain accurate CRM records in Salesforce
• Partner with Sales, Marketing, and Customer Support teams to ensure a seamless customer experience
• Track pipeline activity and contribute to renewal and revenue goals

Qualifications

• Experience in customer service, sales, renewals, account management, or business development
• Strong communication, relationship-building, and problem-solving skills
• Self-motivated with the ability to manage multiple priorities independently
• Proficiency with Microsoft Office, Teams, and Salesforce or other CRM platforms
• Familiarity with sales tools, quoting processes, and performance metrics is a plus
• Customer-focused mindset with a drive to identify growth opportunities

Ready to Grow Your Career?

If you're passionate about building relationships, helping customers succeed, and creating business impact, we'd love to hear from you. Join Quadient and help turn customer loyalty into long-term success.

#LI-LR1

Additional Information

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected. 

Compensation: N/A to 21 (USD) (HOURLY)