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Accor

Global hotel management, franchising, loyalty programs

Executive Housekeeper

Janitorial ServicesConfirmed live in the last 24 hours
Full-timeLima, PeruNo salary listedIn-person

About the Job

Requirements

  • A degree in Hotel Administration, Service Management, Tourism, Hospitality, Administration, or a related field is required.
  • Intermediate English is desirable, and knowledge of a third language is desirable.
  • Advanced proficiency in Microsoft Office is required.
  • Knowledge of hotel management software such as Opera Cloud and Simphony is required.

Responsibilities

  • Plan, organize, and direct the entire Housekeeping operation according to occupancy, arrivals, departures, and the hotel's operational needs.
  • Ensure cleanliness, presentation, maintenance, comfort, and availability standards for guest rooms, public areas, and laundry in accordance with hotel and brand standards.
  • Lead quality and guest-experience management by monitoring LQA indicators, complaints, comments, and opportunities for improvement, and implementing corrective and preventive actions.
  • Lead, develop, and motivate the Housekeeping team by managing performance, productivity, training, staffing allocation, discipline, workplace climate, and talent development.
  • Manage departmental resources and costs, including budget, consumption, supplies, amenities, cleaning products, and operational productivity.
  • Manage linen, equipment, asset, and supply inventories, ensuring preservation, availability, efficient use, and timely replenishment.
  • Coordinate with Maintenance and other hotel departments to address breakdowns, out-of-service rooms, special requests, and situations affecting operations or the guest experience.
  • Oversee the Lost & Found process, ensuring appropriate recording, safekeeping, traceability, and return of found items under established procedures.
  • Monitor departmental performance indicators, including productivity, room availability, quality, costs, inventories, complaints, maintenance, and action-plan compliance.
  • Promote continuous improvement by optimizing processes and resources, strengthening service standards, and supporting effective coordination with other hotel departments.

Desired Qualifications

  • Intermediate English proficiency.
  • Knowledge of a third language.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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