CSC

CSC

Global compliance, governance, and transactional services

Client Relationship Manager - Strategic Account Manager

Full-TimePosted on 9/25/2026
No salary listed
Mid
Tallahassee, FL, USA+2 more

More locations: New York, NY, USA | Wilmington, DE, USA

Hybrid

Hybrid schedule; required office days are not specified.

About the job

Requirements
  • At least 3 years of experience in account management, client success, or relationship management.
  • A proven track record of retaining and growing enterprise accounts.
  • Experience in proactive outbound engagement models.
  • Strong product understanding and the ability to identify revenue opportunities.
  • Ability to manage complex client relationships and competing priorities.
  • Experience working with customer relationship management tools such as Salesforce.
Responsibilities
  • Own and deliver against assigned client retention targets.
  • Identify at-risk accounts through service trends, engagement gaps, mergers and acquisitions activity, or competitive signals.
  • Execute structured retention strategies to prevent revenue erosion.
  • Partner with internal stakeholders to resolve issues impacting client satisfaction.
  • Maintain a disciplined outbound cadence through calls, quarterly business reviews, business reviews, and strategic check-ins.
  • Develop and execute account engagement plans for top-tier clients.
  • Build multi-threaded relationships across client organizations, including legal, compliance, finance, and procurement.
  • Position the company as a strategic partner rather than a transactional vendor.
  • Identify and qualify cross-sell and upsell opportunities within existing accounts.
  • Generate and route qualified leads to Sales and partner through deal progression where needed.
  • Collaborate on account expansion strategies and requests for proposal responses.
  • Monitor client activity, including mergers and acquisitions signals and reporting, organizational changes, and industry trends.
  • Develop client communication strategies.
  • Use data and customer relationship management tools to prioritize outreach and actions.
  • Partner with Sales on expansion and deal support.
  • Partner with Client Experience and Service teams on issue resolution.
  • Partner with Product teams on solution alignment and feedback.
  • Partner with backend support on clean records and billing.
  • Act as the central point of coordination for strategic accounts.
Desired Qualifications
  • Experience in corporate services, legal, compliance, or financial services industries.
  • Familiarity with mergers and acquisitions activity and its impact on client needs.
  • Background in consultative selling or account-based management.
  • Experience supporting global or multi-entity clients.

About the company

CSC Global provides compliance, governance, and transactional services to a wide range of clients, including multinational corporations, financial institutions, and law firms, across more than 140 jurisdictions. It helps with every stage of a business’s life cycle—from formation and expansion to mergers and acquisitions—by offering expert guidance and processing through a subscription-based model plus transactional fees. The company delivers its services via a global network with offices across the United States and other continents, enabling consistent support regardless of location. What sets CSC Global apart is its combination of deep, global reach and specialized domain knowledge, along with a track record of service innovation and strong relationships with clients and communities. The company’s goal is to help clients manage complex compliance and transactional needs smoothly as they grow, expand internationally, or pursue strategic transactions.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Wilmington, Delaware

Founded

1899

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Simplify Jobs

Simplify's Take

What believers are saying

  • CSC won The Drawdown 2026 Fund Administration: Technology & Innovation award.
  • CSC’s 2026 Domain Security Report drives lead generation among Global 2000 buyers.
  • CSC added Mark Calandra and Ian McConnel in 2026, strengthening execution and control.

What critics are saying

  • CSC faces heavy competition from Deloitte, TMF Group, and CSC-like enterprise service providers.
  • China MIIT policy shifts can disrupt CSC’s registrar advantage and margin mix quickly.
  • A major customer breach or domain hijack would damage trust across CSC’s core compliance franchise.

What makes CSC unique

  • CSC controls domain, legal, and compliance workflows across 140 jurisdictions.
  • CSC’s China registrar license and local support structure give it regulatory access.
  • CSC’s 2026 brand and Intertrust integration create a broader, unified service platform.

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Benefits

Hybrid Work Options

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

↑ 19%

1 year growth

↑ 19%

2 year growth

↑ 19%
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