GLORY

Automates cash handling with cash recyclers

Field Service Engineer

Equipment Field ServiceUpdated on Nov 13

Full-timeRemote in UKNo salary listed

About the Job

Requirements

Proven field service experience in a customer environment, ideally with ATMs, printers or multifunction devices, electronic point of sale systems, kiosks, vending, security systems, cash-handling, or similar technology.
Strong fault-finding ability across electro-mechanical systems.
Confidence using a Windows laptop for diagnostics, reporting, and communication.
Networking competence in LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
Ability to provide customer service and communicate effectively in writing and verbally.
Ability to manage the workday efficiently according to priorities and workload in conjunction with the Regional Service Controller.
Full UK driving licence.
Expected networking capability includes setting a static IP, logging into a router or switch, troubleshooting connection issues, and understanding networking basics.

Responsibilities

Undertake planned maintenance, installations and upgrades, and priority attendance for customer time-critical issues.
Diagnose faults using a structured process of reviewing symptoms and logs or data, identifying root causes, and implementing fixes.
Use a Windows laptop to access tools, review logs, complete updates and configuration, and document actions.
Perform network connectivity tasks, including LAN connections, IP settings, and basic troubleshooting, to access device interfaces and confirm communications.
Repair and maintain electro-mechanical systems, including modules, sensors, motors, transport mechanisms, and power components.
Carry out preventative maintenance to reduce downtime and improve reliability.
Provide clear customer updates and set expectations during service activity.
Complete accurate job documentation covering work completed, parts used, findings, and next steps to support first-time fixes and audit quality.
Escalate issues when needed, providing technical support with clear evidence, logs, and fault context.
Work to agreed service levels (SLAs); prioritize time-critical customer issues with scheduling and technical teams, aiming for a first-time fix and minimal disruption.
Participate in a weekend and bank-holiday support rota; work flexible start and finish times as required by travel, customer opening hours, and priority needs.

Desired Qualifications

Experience adhering to service levels (SLAs) and managing high-priority callouts.
Understanding of field health and safety, including risk awareness, safe working, and customer site standards.
Experience with hardware or software upgrades, device configuration, or remote support tools.
Ability to coach or mentor less experienced engineers.

We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.

This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Working pattern

This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs.
Core hours apply, however, because of the nature of the job flexibility is required.

Weekend rota & earning opportunity

This role includes participation in a weekend/bank holiday support rota with additional pay.
Potential of additional earnings through Weekend and Bank Holiday Rota participation.
Opportunities to earn more by taking on additional weekend cover when available.
Plus potential bonus and salary progression, subject to performance and business results.

Long-term career progression
Progression opportunities exist for the right person, including:

Technical progression (advanced diagnostics, product expertise, specialist support).
Leadership/management progression (coaching, planning, field leadership).

What you’ll do (day to day)

Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.

Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
Carry out preventative maintenance to reduce downtime and improve reliability.
Provide clear customer updates and set expectations during service activity.
Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.

Service levels & priority work (SLAs)

You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.

Essential:

Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).
Strong fault-finding ability across electro-mechanical systems.
Confident using a Windows laptop for diagnostics, reporting, and communication.
Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
Excellent customer service and communication skills (written and verbal).
Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
Full UK driving licence.
Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.

Desirable:

Experience adhering to SLAs and managing high‑priority callouts.
Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
Experience with hardware/software upgrades, device configuration, or remote support tools.
Coaching/mentoring ability (supporting less experienced engineers).

About the Company

GLORY

Automates cash handling with cash recyclers

1) What the company does: Glory Global Solutions provides cash technology solutions that automate cash processes for customers in the financial, retail, gaming, and cash-in-transit industries, including products like cash recyclers and point-of-sale cash management systems. 2) How the product works: Its cash handling systems automate cash intake, storage, verification, and dispensing, often recycling cash to optimize liquidity and reduce manual handling, with secure, integrated hardware and software that fit clients’ workflows. 3) How it differs from competitors: It offers customized, end-to-end cash technology solutions and ongoing service agreements tailored to each client’s security, efficiency, and operational needs, rather than generic hardware. 4) Goal: To improve operational efficiency, enhance security, free staff to focus on customer experience, and promote sustainability by designing technology that supports social change and efficient cash management.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: Basingstoke, United Kingdom
Founded: 2008

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