Enterprise Customer Success Specialist
Posted on 1/14/2023
British Columbia, Canada • Vancouver, BC, Canada
Experience Level
Desired Skills
Customer Service
  • Degree or Diploma and/or 3+ years of account management or customer service related experience, ideally in the information technology sector with an understanding of cloud solutions
  • Demonstrates ability to assess customer needs and deliver appropriate solutions
  • Professional business manner with the ability to comfortably interact with various executive business levels
  • Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
  • Excellent verbal and written communications skills
  • Previous direct experience with Salesforce or other CRM system is highly desirable
  • Resourceful with strong problem solving skills
  • Enthusiastic, strong worth ethic and positive attitude
  • Excellent listening, negotiation and presentation skills
  • Provide world class service in handling and resolving customer enquiries
  • Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
  • Understand and explain features and benefits of Global Relay services
  • Identify sales and upsell opportunities to existing customers
  • Manage the ongoing relationship between Global Relay and enterprise accounts by developing strong relationships
  • Assess, clarify, and validate customer needs on an ongoing basis to accomplish land and expand goals
  • Leads and manages the relationship between Global Relay and clients that fall under the Major Accounts Program (MAP) and other high priority existing customer base
  • Organize, and track projects and campaigns to executed by the greater Customer Success team
  • Conduct phone prescreening phone interviews of potential employees then recommend to the team lead
  • Participate in Global Relay forums, client visits, and conferences
Global Relay

501-1,000 employees

Compliant electronic communications platform