Full-Time
Enterprise Customer Success Specialist
Confirmed live in the last 24 hours
Cloud-based compliance solutions for finance
Data & Analytics
Government & Public Sector
Energy
AI & Machine Learning
Financial Services
Compensation Overview
$75,000 - $85,000Annually
+ Bonus + Extended Health Benefits + RRSP Matching + Commission Structure
Mid
Vancouver, BC, Canada
Required Skills
Sales
Communications
Salesforce
Customer Service
Requirements
- Degree or Diploma and/or 3+ years of account management or customer service related experience, ideally in the information technology sector with an understanding of cloud solutions
- Professional business manner with the ability to comfortably interact with various executive business levels
- Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
- Excellent verbal and written communications skills
- Previous direct experience with Salesforce or other CRM system is highly desirable
- Resourceful with strong problem solving skills
- Enthusiastic, strong worth ethic and positive attitude
- Excellent listening, negotiation and presentation skills
Responsibilities
- Provide world class service in handling and resolving customer enquiries
- Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
- Understand and explain features and benefits of Global Relay services
- Identify sales and upsell opportunities to existing customers
- Manage the ongoing relationship between Global Relay and enterprise accounts by developing strong relationships
- Assess, clarify, and validate customer needs on an ongoing basis to accomplish land and expand goals
- Leads and manages the relationship between Global Relay and clients that fall under the Major Accounts Program (MAP) and other high priority existing customer base
- Organize, and track projects and campaigns to executed by the greater Customer Success team
- Conduct phone prescreening phone interviews of potential employees then recommend to the team lead
- Participate in Global Relay forums, client visits, and conferences
At Global Relay, employees thrive in a technologically advanced environment that emphasizes compliance in electronic communications for the financial sector and other highly regulated industries. The company stands out by leveraging cutting-edge AI and ML technologies for proactive surveillance and intelligent archiving. This forward-thinking approach not only ensures a robust product line but also fosters a challenging and dynamic workplace where innovative problem-solving is valued.
Company Stage
N/A
Total Funding
N/A
Headquarters
Vancouver, Canada
Founded
1999
Growth & Insights
Headcount