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Roche

Global pharmaceuticals and diagnostics company

Field Service Engineer

Equipment Field ServicePosted on Nov 13
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • No prior experience is required; entry-level applicants may apply.
  • A bachelor's degree in an engineering-based major is preferred, including electrical, electronic, biomedical, or computer-related fields.
  • Knowledge of in vitro diagnostics, especially clinical laboratories, is required.
  • Knowledge of repairing medical instruments is required.
  • Expertise in service and applications is required.
  • Ability to optimize instruments is required.
  • A customer-oriented mindset and relationship-management skills are required.
  • Ability to cooperate and collaborate internally and interact with others is required.
  • Ability to handle PC-based programs is required.

Responsibilities

  • Handle customer calls and resolve technical problems to build customer confidence.
  • Participate in a 24-hour hotline support rotation to respond to urgent requests.
  • Plan and conduct preventive maintenance, including managing required consumables, parts, and schedules.
  • Plan and deliver technical training, transfer technical knowledge to internal employees, and provide technical training to distributors; attend overseas training.
  • Check parts inventory, place monthly orders, manage used parts, and ship parts.
  • Conduct quarterly RA processes by sending problematic parts to headquarters and processing compensation.
  • Manage and perform hardware and software modifications, update modification status, and review technical documents.
  • Prepare, perform, and complete hardware and software installations of diagnostic laboratory medical equipment; coordinate monthly installation schedules and remain available after installation to support customers' use of equipment.
  • Track and resolve technical problems efficiently and support scientific affairs, including application settings and operator training.
  • Communicate directly with headquarters, periodically update and provide technical information, and maintain service manuals, user guides, and scientific guides.
  • Prepare for KFDA audits and maintain lists of measuring equipment.

Desired Qualifications

  • Cross-functional leadership is preferred.

About the Company

Roche

Global pharmaceuticals and diagnostics company

Roche is a global leader in pharmaceuticals and diagnostics. It develops medicines and diagnostic tools that help detect, monitor, and treat diseases, using research and biotechnology to drive new therapies and tests. Roche combines drug development with in-house diagnostic products to support personalized medicine, where treatments are tailored to individual patients based on test results. Its approach differs from many peers by integrating drug discovery with diagnostic capabilities and by expanding its research through strategic acquisitions (like Genentech) to strengthen its biotechnology and R&D capabilities. The company’s goal is to improve patient outcomes and healthcare worldwide by delivering reliable medicines, accurate diagnostic tests, and data-driven care.

Company size
1-10
Company stage
IPO
Headquarters
Basel, Switzerland
Founded
1896

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