Full-Time

Senior Salesforce Administrator

Posted on 5/7/2024

Dynatrace

Dynatrace

Senior

Stamford, CT, USA

Required Skills
Sales
Zendesk
Salesforce
JIRA
Confluence
Requirements
  • Bachelors’ degree or in the process of a bachelor’s degree preferred
  • 5-6 years of experience delivering Salesforce application technical services
  • Salesforce Administration certification required
  • Salesforce CPQ Specialist certification (preferred)
  • Experience with setting up role, profile, and permission base settings and SOX compliance
  • Experience with Salesforce CPQ, preferably with a SaaS-based business
  • Experience with data tools like Data Loader and Demand Tools preferred
  • Experience in supporting 1,500+ SFDC users preferred
  • Experience with other applications such as Varicent, DocuSign, and Zendesk is a plus
  • Willingness to participate in Trailhead courses, obtain Salesforce certification(s), and eager to learn new technologies
  • Experience with Jira and Confluence
  • Experience with data management with a focus on attention to detail
Responsibilities
  • Resolve production support tickets and treat logged issues
  • Manage users and coordinate escalations as necessary
  • Support processes related to Salesforce Lead, Opportunity, Quote, Contract, Subscription, Renewals, and Sales Orders
  • Create and manage users' security profiles, roles, permissions, and sharing rules
  • Write and maintain standard helpdesk procedures and documentation
  • Assist users in creating self-service reports
  • Monitor corporate adherence to standard processes and compliance with policies
  • Provide quality assurance testing of business enhancements and reports
  • Configure Salesforce maintenance requests
  • Prepare and execute data migrations
  • Document knowledge base articles and system process flows
  • Mentor and lead junior level admins
  • Support other applications as needed
  • Provide occasional after-hours support during high ticket volumes

Company Stage

N/A

Total Funding

N/A

Headquarters

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Founded

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INACTIVE