Manage global Salesforce.com business application across Sales, Marketing, Finance, Services, and other organizations by resolving production support tickets, treating logged issues, managing users, and coordinating escalations as necessary.
Perform Salesforce.com support across all processes related to the deployment of Salesforce Lead, Opportunity, Quote, Contract and Subscription, Renewals and Sales Orders.
Create and manage all aspects of users’ security; profiles, roles, permissions, and sharing rules.
Experience with SOX compliance.
Experience writing and maintaining standard helpdesk procedures and documentation.
Assist users in creating self-service reports.
Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.
Provide quality assurance testing of business enhancements and reports on as needed basis.
Configure Salesforce maintenance request.
Prepare and execute data migrations.
Document knowledge base articles and system process flows.
Mentor and lead junior level admins.
Learn and support other applications as needed (Varicent, DocuSign, NetSuite and Zendesk, to name a few)
Occasional after-hours support may be required due to high volumes of tickets. This may include after hours during Month, Quarter and Year end.

Bachelors’ degree or in the process of a bachelor’s degree preferred.
5-6 years of experience delivering Salesforce application technical services (custom objects & fields, workflow and validation rules, page layouts, reports & dashboards).
Salesforce Administration certification required.
Salesforce CPQ Specialist certification (not required but preferred)
Experience with setting us role, profile and permission base settings and SOX compliance.
Experience with Salesforce CPQ preferably with a SaaS based business.
Experience with data tools like Data Loader and Demand Tools preferred.
Experience in supporting 1,500+ SFDC users preferred.
Experience with other applications, such as Varicent, DocuSign, and Zendesk is a plus.
Willingness to participate in Trailhead courses, obtain Salesforce certification(s) and eager to learn new technologies and take on additional responsibilities.
Ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives.
Possess an understanding of commercial sales processes; demand generation, lead, opportunity, contract, sales order and booking management.
Experience with Jira and Confluence.
Experience with data management with focus on attention to detail.
Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency.
Ability to effectively juggle multiple tasks at the same time.