All Accor

Global hotel management, franchising, loyalty program

Guest Service Associate - Front Office

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

A diploma or graduation from a Hotel Management institute is required.
Work experience with a lifestyle luxury brand is required.

Responsibilities

Assist guests with check-in and checkout and perform other cashiering duties.
Review arrival lists and prepare compendiums before guests arrive, and check guests into the system when necessary.
Welcome and interact with guests on arrival, register them, and issue room keys according to departmental standards and procedures.
Ensure members consistently receive their benefits and repeat guests and other VIPs receive special recognition and service; prepare and send welcome cards and amenities to rooms before guest arrival.
Update and maintain the repeat guest history system.
Promote inter-hotel sales and in-house facilities according to departmental standards to maximize revenue.
Handle guests’ mail and messages and answer phone calls.
Maintain guest privacy and confidentiality by ensuring guest details are not disclosed.
Monitor in-house credit matters and act on discrepancies.
Alert Security or the Duty Manager to suspicious people or articles.
Maintain knowledge of hotel facilities, food and beverage outlets, timings, and other features.
Know the hotel and its outlets’ stories and share them with guests.
Be fully conversant with hotel fire, life-safety, and emergency procedures.
Maintain a high standard of personal appearance and hygiene.

Job Description

What will you be doing

Assist guests with check in and checkout, as well as other cashiering duties

Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary

Welcome and interact with the guests on arrival, register and issue room keys according to departmental standards and procedures

Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Handling guests’ mails, messages, and answering of phone calls

Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

Be vigilant in regard to in-house credit matters and act upon any discrepancies

Alert Security or Duty Manager of suspicious looking person(s) / articles
Have knowledge about the hotel facilities , F&B outlets, timings and other features
Be aware about the Hotel and its every outlet's story and be a story teller to the guest.
Be fully conversant with hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times

What’s In It for You

Lots of opportunity to progress and switch it up as part of a global family of brands.
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture
Employee discounts worldwide under Ennismore's Peep program.
Be covered under three types of insurances with the hotel paying the premium on your behalf.

Qualifications

A Diploma holder or a Graduate from Hotel Management institute

A pleasant personality with excellent interpersonal skills

Work experience of a lifestyle luxury brand

Passionate about creating memories for the guests

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs