Innovation & Change Manager - Center of Excellence Transformation

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL - Center of Excellence Transformation & Innovation Manager (P3)

Transform at JLL in our work dynamics division on a global client account in our Technology Vertical! Our client is a Fintech company specializing in self-service banking, automated teller machines (ATMs), and cash-access infrastructure. This is a hybrid position with 3 days working onsite in Atlanta at the client's HQ OR the JLL Charlotte office however we are open to remote talent if you are willing to travel quarterly to Atlanta.

Location: Atlanta, GA 30308 (Midtown Atlanta) OR Remote

Work Schedule: Hybrid, M-F 7:30 AM-4:30 PM

Reports to: Global Center of Excellence Lead

Estimated compensation for this position is: $85,000 - $95,000 + annual bonus

What this job involves:

Owns the account's innovation pipeline, sourcing, vetting, and prioritizing new ideas, tools, and service enhancements that deliver measurable client value. Applies change management experience to support adoption of initiatives owned by this role, from pilot through implementation. Facilitates innovation workshops to co-develop solutions with clients and translates industry best practices into account-specific recommendations. Partners with account leadership, who serve as executive change sponsors, to support successful rollout of initiatives.

What your day-to-day will look like:

Innovation Pipeline Ownership

• Own the account's innovation pipeline end-to-end: source, vet, and prioritize new ideas, tools, and service enhancements against client needs and business case strength.
• Track innovation initiatives using structured logs or dashboards, monitoring status, expected value, and adoption milestones from concept through full deployment.
• Benchmark best practices across JLL's portfolio and the broader industry, translating external innovation into account-specific recommendations.
• Lead and facilitate innovation workshops with clients to surface challenges and co-develop solutions that drive measurable value.

Change Management Support (for Initiatives Owned by This Role)

• Apply change management experience to initiatives owned by this role, including stakeholder impact awareness, communication support, and adoption tracking.
• Support the change process for each owned initiative from pilot through full implementation, including stakeholder communication, training coordination, and adoption monitoring.
• Create and execute project plans for change-related deliverables tied to this role's initiatives: readiness support, training coordination, communications, and sustainability tracking.
• Monitor stakeholder adoption of changes tied to this role's initiatives and flag resistance or risk areas to the CoE Lead for escalation as needed.
• No specific change methodology (e.g., Prosci, ADKAR) is required; practical experience applying change management principles is sufficient.

Change Champion Support

• Support change champion engagement for initiatives owned by this role, helping champions understand upcoming changes and relay feedback from their teams.

Cross-Functional Partnership

• Partner with Technology & BI, Operations, and account leadership to scope, test, and roll out selected initiatives.
• Coordinate with specialist and cross-functional teams as needed to support initiative delivery; escalate complex stakeholder conflicts or trade-off decisions to the CoE Lead or Account Leadership rather than resolving independently.

Reporting

• Report pipeline health, initiative status, and adoption progress to the CoE Lead on a regular cadence.

Required Qualifications:

• High School Diploma or GED equivalent

• 4+ years of experience in innovation management, change management, or program coordination within a complex organization.
• Experience managing an innovation pipeline or portfolio of initiatives with measurable value delivery.
• Practical experience applying change management principles (readiness, communication, adoption tracking)
• Demonstrated ability designing and facilitating workshops that drive co-creation and problem-solving with stakeholders.
• Strong communication and coordination skills; ability to work across cross-functional teams and escalate appropriately when stakeholder conflicts exceed the role's scope.
• Strong analytical skills translating external benchmarks and best practices into actionable recommendations.

Preferred Qualifications:

• Bachelor's degree in Business, Operations, facilities management, or a related field
• Change management certification (Prosci or equivalent)

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Atlanta, GA, Charlotte, NC

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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