Buckeye Corrugated

Employee-owned sheet-plant packaging operator

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeLancaster, PA, USAIn-person

About the Job

Requirements

Excellent planning, organizational, interpersonal, verbal, and written communication skills.
Business acumen, management, and development knowledge.
Strong decision-making and problem-solving abilities.
Ability to multitask, prioritize, and execute tasks while working under pressure and handling interruptions.
Ability to work effectively in a team environment.
Two or more years of experience in the corrugated packaging and/or point-of-purchase display manufacturing industries.

Responsibilities

Manage, communicate, and monitor all aspects of projects and orders.
Provide internal support and serve as a liaison between the sales team and clients while supporting Creative Services, Sales, Customer Support, Procurement, Manufacturing, and Finishing.
Estimate and provide quotes to customers.
Process and verify purchase orders.
Establish delivery times and track orders through the production process.
Record customer changes and process them through production.
Analyze warehouse items and replenish them based on data analysis with management approval.
Process specifications to obtain designs or estimates.
Support teams in ensuring proper design and execution of orders.
Identify required materials for successful order completion.
Analyze and purchase bulk buys on lithographic and top sheets with management approval.
Monitor production processes for fulfillment, shipping, and logistics communication.
Track warehouse items, order milestones, and deliverables.
Maintain, organize, and update customer data.
Proactively manage changes in order scope.
Maintain a well-organized workspace.
Perform other tasks as assigned by the supervisor.

Desired Qualifications

Knowledge of structural and graphic arts, lithographic printing, pre-press, and fabrication.
Proficiency in Amtech, Microsoft Office, and Outlook.
Demonstrated aptitude in problem-solving and decision-making.
Ability to work independently and within a team environment.

The Customer Service Representative manages, communicates and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI’s sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Support, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product.

Duties and Responsibilities

Tasks related to this position may vary and are not limited to those listed below:

Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.

Estimates and provides quotes to customers.

Processes and verifies purchase orders.

Establishes delivery time on orders and tracks through the production process.

Records customer changes and processes through production.

Analyzes warehouse items and replenishes based upon data analysis with management approval.

Processes specifications to obtain a design and/or estimate.

Supports teams to ensure proper design and execution of orders.

Identifies required materials to ensure the successful completion of orders.

Analyzes and purchases bulk buys on litho and top sheets with management approval.

Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.

Tracks warehouse items, orders milestones and deliverables.

Maintains, organizes and updates customer data.

Proactively manages changes in order scope.

Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers.

Maintains a well-organized workspace.

Other tasks as assigned by supervisor.

Full-time role in an office setting.

Skill Set

Excellent planning and organizational skills.

Excellent interpersonal, organizational, verbal and written communication skills.

Excellent business acumen, management and development.

Strong decision making and problem-solving abilities.

Detail oriented.

Ability to multitask, managing multiple challenges, and dealing with a variety of situations.

Ability to effectively prioritize and execute tasks.

Must work well under pressure with multiple interruptions.

Must work well in a team environment.

Desired Qualifications and Experience

Bachelor’s degree preferred.

2 plus years of experience in the corrugated packing and/or POP display manufacturing industries.

Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.

Proficiency in Amtech, Microsoft Office and Outlook.

Demonstrated aptitude in problem-solving and decision making.

Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions.

Results-oriented and able to work both independently and within a team environment.

Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.

BCI provides competitive pay and a robust benefits package including but not limited to: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays, as well as a bonus plan and opportunity for employee stock ownership.

About the Company

Buckeye Corrugated

Employee-owned sheet-plant packaging operator

Buckeye Corrugated is a packaging company that runs a network of corrugated sheet plants to design, manufacture, and supply corrugated packaging products. Its core operation is converting corrugated board into boxes and other packaging items at its sheet plants, serving customers with customized packaging solutions. The company grows by acquiring other packaging firms and integrating them into its decentralized, employee-owned culture, making it the largest independent sheet plant operator in the United States with over 850 employees and annual sales over $450 million. Unlike some peers that rely on venture capital or public markets, Buckeye Corrugated remains fully employee-owned, emphasizing shared ownership and a steady, acquisitions-driven expansion strategy. The goal is to provide reliable, scalable packaging solutions through a long-standing, worker-owned business model that grows by expanding facilities, capabilities, and geographic reach to meet modern packaging demands.

Company size: 201-500
Company stage: Late Stage VC
Total funding: $32.3M
Headquarters: Fairlawn, OH
Founded: 1958

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