Full-Time
Customer Success Coordinator
Confirmed live in the last 24 hours
Software platform for workforce communication
Junior
Raleigh, NC, USA
Required Skills
Sales
Communications
Segment
Data Analysis
Requirements
- Bachelor’s Degree
- 1+ years experience in Customer Success, Sales Development and/or Account Management
- Self driven work ethic and strong organizational skills
- Excellent organizational and communication skills
- Proven track record of successfully building and supporting relationships with all levels of seniority
- Mix of business and technical acumen
- Ability to handle ambiguous or challenging situations
- Ability to thrive and react to changing business needs within a startup environment
Responsibilities
- Support B2B customer accounts through their customer journey
- Monitor analytics and reporting for designated customers
- Communicate regularly with customers to support their needs
- Serve as a subject matter expert on Relay product line
- Support inbound opportunities for upsell of additional Relay products
- Triage & serve as the voice of the customer to the appropriate internal owner
- Effectively communicate and advocate for trends in customer needs
- Create and maintain training materials for respective customer segment
- Less than 5% travel as needed
Relay is a software platform designed for large workforces, offering PTT functionality, GPS tracking, emergency alerts, and voice interface navigation. It also provides a flexible software platform for future software integrations.
Company Stage
Series A
Total Funding
$13M
Headquarters
Raleigh, North Carolina
Founded
2015
Growth & Insights
Headcount
6 month growth
↑ 7%1 year growth
↑ 47%2 year growth
↑ 92%Benefits
Health, dental & vision
PTO
Paid sick leave
401(k) with 3% match
Paid parental leave
Connection & wellness credit
Equipment & tools
Flexible work environment
Free snacks & fun times