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Full-Time

Customer Success Coordinator

Confirmed live in the last 24 hours

Relay

Relay

201-500 employees

Offers workforce communication and tracking solutions

Entry

Raleigh, NC, USA

Category
Customer Success & Support
Sales & Account Management
Customer Support
Customer Success
Required Skills
Sales
Segment
Data Analysis
Requirements
  • Bachelor’s Degree
  • 1+ years experience in Customer Success, Sales Development and/or Account Management
Responsibilities
  • Support B2B customer accounts through their customer journey
  • Monitor analytics and reporting for designated customers
  • Communicate regularly with customers
  • Serve as a subject matter expert on Relay product line
  • Support inbound opportunities for upsell of additional Relay products
  • Triage & serve as the voice of the customer to the appropriate internal owner
  • Effectively communicate and advocate for trends in customer needs
  • Create and maintain training materials for respective customer segment
  • Less than 5% travel as needed

Relay is designed as a robust software solution for large workforces, emphasizing essential features like push-to-talk functionality, GPS tracking, emergency alerts, and voice interface navigation. This focus on practical, real-world applications ensures continuous growth and relevance in the field of workforce management technologies. The platform also remains flexible for future expansions and integrations, suggesting a commitment to adapting and evolving with industry needs and technological advancements.

Company Stage

Series A

Total Funding

$13M

Headquarters

Raleigh, North Carolina

Founded

2015

Growth & Insights
Headcount

6 month growth

7%

1 year growth

24%

2 year growth

92%

Benefits

Health, dental & vision

PTO

Paid sick leave

401(k) with 3% match

Paid parental leave

Connection & wellness credit

Equipment & tools

Flexible work environment

Free snacks & fun times