inDrive

Global ride-hailing platform with fare negotiation

Senior Product Manager - Passenger Experience

Product ManagementUpdated on Nov 13

Full-timeLimassol, CyprusNo salary listedHybrid

About the Job

Requirements

At least 4 years of experience in consumer marketplaces.
A proven track record leading high-scale consumer products, preferably in ride-hailing, delivery, or platforms with offline operational components.
Hands-on understanding of real-world logistics, including ETAs, geolocation, cancellations, and support workflows, as well as two-sided marketplace incentives involving passengers and drivers.
Skill in A/B testing, funnel and cohort analysis, and data-driven decision-making under uncertainty.
Empathy for passenger anxieties during a ride and the ability to design trust-building user experiences while treating safety as an absolute product requirement.
Proven success collaborating across diverse product teams, including Driver Experience, Maps, Safety, Payments, and Support, to navigate conflicting priorities and reach consensus.
Ability to articulate complex product and operational trade-offs and strategic decisions to technical teams and executive leadership.
Business-fluent English proficiency at B2/C1+ or equivalent.

Responsibilities

Own the passenger journey after a driver is assigned, including waiting for pickup, meeting the driver, the ride, and the end of the trip.
Identify and remove reasons passengers and drivers cancel after agreeing on a ride, increasing the proportion of matched orders that end in successful trips.
Improve ETA accuracy, driver tracking, pickup point clarity, and passenger-driver communication so passengers and drivers can find each other quickly.
Develop in-ride safety features with the safety team, such as trip sharing, route monitoring, and emergency tools.
Own the end-of-ride experience, including trip summary, payment confirmation, ratings and feedback, and resolving post-trip issues such as disputes or lost items.
Run A/B tests and continuously optimize waiting rules, notifications, communication tools, and cancellation policies.
Work closely with driver product, safety, maps and geo, payments, customer support, and data teams to keep the experience consistent for passengers and drivers.

Desired Qualifications

Experience in ride-hailing, delivery, or platforms with offline operational components.

At inDrive, a passenger and a driver agree on a price in seconds. What happens next, from the moment the driver accepts the order until the passenger steps out of the car, decides whether that passenger will open inDrive again.

We are looking for a Senior Product Manager to own the passenger's ride experience: from driver assignment to a successfully completed trip. You will shape how passengers wait for and meet their driver, how they feel during the ride, and how the trip ends.

This role goes beyond screens and flows. Your work will directly affect completed rides, cancellations, passenger trust and retention.

Own the Ride Experience End-to-End: You will define and evolve the passenger journey after a driver is assigned: waiting for pickup, meeting the driver, the ride itself and the end of the trip.
Turn More Matches into Completed Rides: Find and remove the reasons why passengers and drivers cancel after they have agreed on a ride, so that more matched orders end in a successful trip.
Make Pickup Predictable: Improve ETA accuracy, driver tracking, pickup point clarity and passenger-driver communication, so that passengers and drivers find each other quickly and without stress.
Build Trust and Safety into the Ride: Together with the safety team, develop in-ride features such as trip sharing, route monitoring and emergency tools that help passengers feel safe and in control.
Close Every Trip Well: Own the end of the ride: trip summary, payment confirmation, ratings and feedback, and resolving post-trip issues such as disputes or lost items.
Experiment and Optimize Continuously: Run A/B tests and iterate on key levers such as waiting rules, notifications, communication tools and cancellation policies.
Collaborate Across Domains: Work closely with driver product, safety, maps and geo, payments, customer support and data teams to keep the experience consistent for both sides of the ride.

4+ Years in Consumer Marketplaces: Proven track record leading high-scale consumer products, preferably in ride-hailing, delivery, or platforms with offline operational components.
Operational & System Understanding: Hands-on grasp of real-world logistics—including ETAs, geolocation, cancellations, and support workflows—alongside two-sided marketplace incentives (passengers vs. drivers).
Data & Experimentation Rigor: Skilled in A/B testing, funnel and cohort analysis, and data-driven decision-making under uncertainty to rapidly test bold hypotheses.
User-Centric & Safety Mindset: Deep empathy for passenger anxieties during a ride, with the ability to design trust-building UX while treating safety as an absolute product requirement.
Cross-Functional Alignment: Proven success collaborating across diverse product teams (Driver Experience, Maps, Safety, Payments, Support) to navigate conflicting priorities and reach consensus.
Clear & Strategic Communication: Ability to articulate complex product trade-offs, operational trade-offs, and strategic decisions to both technical teams and executive leadership.
Communication: Business-fluent English proficiency (B2/C1+ or equivalent).

About the Company

inDrive

Global ride-hailing platform with fare negotiation

inDrive operates a global mobility and urban services platform that connects passengers with independent drivers through a fare-negotiation system. Riders propose a trip price, and nearby drivers can accept, decline, or counteroffer, creating a peer-to-peer ride-hailing model. The service has expanded to intercity rides, delivery and cargo, groceries, advertising, and driver-focused fintech within its app. Unlike typical ride-hailing apps that use fixed fares, inDrive enables price negotiation and direct driver-rider interaction, and it pursues growth through a venture arm that funds ride-hailing-adjacent startups in emerging markets. This broader strategy aims to build a super-app for urban and gig-economy needs, with the goal of offering a wide range of mobility and urban services in 48 countries.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $532M
Headquarters: Mountain View, CA
Founded: 2012

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