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Multiplica

Consultoría global de estrategia y tecnología

UX Researcher

UX ResearchConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • More than 3 years of demonstrable customer research experience in financial products.
  • Establish research objectives and scope.
  • Apply research at strategic points in the design cycle.
  • Use research best practices, including pilot testing, rapport-building, and bias prevention.
  • Know sampling techniques and recruitment logistics.
  • Be familiar with information-gathering tools for generative and evaluative research.
  • Conduct in-depth interviews, observations, triads and/or focus groups, shadowing, qualitative formative usability tests, expert heuristic evaluations, unmoderated usability tests, A/B tests, open and closed card sorting, and surveys.
  • Demonstrate analysis, synthesis, and documentation skills.
  • Have knowledge of credit, credit cards, and loans.
  • Use Google Analytics, JIRA, and Figma.

Responsibilities

  • Identify the problem to solve by exploring background information and investigating project and user needs, in order to understand the context and define the research need.
  • Define primary and secondary objectives, hypotheses, and assumptions after understanding the context and problem.
  • Select the methodology best suited to the objectives and hypotheses, including defining participant profiles and samples and preparing necessary materials.
  • Conduct moderated and unmoderated field research objectively, neutrally, and empathetically to gather unbiased information.
  • Analyze and integrate collected information to identify insights relevant to project objectives.
  • Translate findings into clear, actionable insights and recommendations that create value for users and the business.
  • Present research insights and recommendations to different audiences.

About the Company

Multiplica

Consultoría global de estrategia y tecnología

Multiplica helps organizations evolve digitally by blending strategy, design, technology, and artificial intelligence to create business-ready experiences. It works at the intersection of strategic thinking and execution, designing with intelligence, building with excellence, and delivering results that operate and scale. The team integrates with client groups to simplify complexity and turn digital opportunities into tangible impact. With 25+ years of experience, it operates in 9 cities worldwide and has completed over 3,500 projects across multiple sectors. The goal is to convert digital opportunities into measurable business value while maintaining a human-centered approach.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Argentina
Founded
2000

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