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Mettler Toledo

Supplies precision instruments and related services

Field Service Technician - Software

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeİstanbul, TürkiyeNo salary listed

About the Job

Requirements

  • A bachelor's degree or associate-level vocational higher-education degree in a technical field such as Computer Engineering, Computer Science, Computer Technology and Information Systems, Computer and Instructional Technologies Education, Computer and Software Engineering, Computer Science and Informatics, Information Systems Engineering, Information Systems and Technologies, Industrial Engineering, Physics, Engineering Physics, Statistics, Statistics and Computer Science, Control and Automation Engineering, Mathematics and Computer Science, or Software Engineering.
  • Experience in field technical service and a technical foundation and experience in service operations.
  • Strong planning, time-management, problem-solving, and organizational skills.
  • Ability to travel domestically and internationally without restriction.
  • A Class B driver's license and ability to actively drive; an SRC4 certificate is preferred.
  • Male candidates must have completed military service.
  • Ability to attend training and seminars abroad concerning assigned products.
  • Good command of English.
  • Ability to install and manage basic network infrastructure and connected systems, including active LAN, WAN, WLAN, and VPN network devices.
  • Knowledge and experience in network monitoring and related connectivity topics.
  • Basic knowledge of Windows Server installation and administration.
  • Experience with SQL database management and Microsoft SQL Server versions 2005–2019.
  • Knowledge of computer systems validation.
  • Ability to analyze recurring problems and develop root-cause solutions.
  • Basic-level ITIL certification.
  • Knowledge of Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

  • Use assigned service equipment according to work instructions and provide service, including installation, fault diagnosis, repair, maintenance, calibration, and verification.
  • Document identified user and system needs for assigned devices and software, and create the required designs.
  • Assist projects by facilitating information flow in response to correspondence and requests from relevant departments.
  • Assist the relevant sales representative during preparation of customer proposals and visit customers when needed.
  • Resolve problems involving assigned devices and software, respond to application-related user questions and requests, and route issues to the appropriate people and track them when necessary.
  • Prepare and deliver service reports, including validation, calibration, and verification reports, to customers promptly.
  • Maintain current knowledge of applications and regulations, including ISO, FDA, and EDQM.
  • Carry out other duties related to the role as assigned by the manager.

Desired Qualifications

  • Possession of an SRC4 certificate.

About the Company

Mettler Toledo

Supplies precision instruments and related services

METTLER TOLEDO provides precision instruments and related services for laboratory research, industrial manufacturing, and product inspection, including food retail weighing. The product range covers analytical balances, pipettes, titration and thermal analysis systems, process analytics sensors, industrial scales and terminals, and in-line metal detection, X-ray inspection, and checkweighing equipment. These tools are used in life sciences, food and chemicals for R&D, quality control, and production-line compliance. The company also runs a global aftermarket and calibration/service network. Compared with others, METTLER TOLEDO combines a broad, integrated lineup of lab and process instruments with a worldwide service footprint, enabling end-to-end measurement, weighing, and inspection solutions. Its goal is to help customers achieve accurate measurement, reliable product quality, and regulatory compliance across industries.

Company size
10,001+
Company stage
IPO
Headquarters
Greifensee, Switzerland
Founded
1945

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