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SHOPLINE

Total e-commerce platform with social tools

Customer Success Consultant – Key Account Management

Account ManagementConfirmed live in the last 24 hours
Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

  • Strong communication and negotiation skills, with presentation development and proposal capabilities.
  • Ability to interpret data, analyze problems, and recommend improvements.
  • Ability to communicate across departments and independently execute projects.
  • Crisis-management ability, resilience under pressure, and a strong sense of responsibility.
  • Ability to collaborate with the team and proactively contribute ideas and initiate discussions.
  • At least 2–4 years of experience with SaaS products, e-commerce, or customer relationship maintenance.

Responsibilities

  • Develop an in-depth understanding of SHOPLINE system features and recommend how to apply them based on customer needs.
  • Maintain customer relationships and assist with plan and feature consultations, renewals, and upgrades to support customer retention.
  • Assess customer needs and coordinate internal and external resources to assist customers.
  • Promote features to help customers grow their businesses and meet feature activation targets.
  • Invite customers to trial features, collect feedback, and consolidate it for the product team to improve the product.
  • Rapidly assess and handle unexpected situations and resolve issues efficiently and accurately.
  • Visit customers monthly or quarterly and present feature updates and operational recommendations.
  • Review customer and individual goals and performance monthly or quarterly.

Desired Qualifications

  • Experience with POS retail, social media marketing, digital marketing, or product marketing.
  • Familiarity with Google Analytics, SEO, and Facebook or Google advertising tools.
  • Project execution experience and basic ability to modify front-end design code using CSS and Liquid.

About the Company

SHOPLINE

Total e-commerce platform with social tools

SHOPLINE offers a comprehensive commerce platform in Asia that handles store setup, customizable themes, and multi‑channel selling. It includes social commerce tools such as Livestream, Chatbot, and a Message/Broadcast Center to turn social followers into customers, along with strong support services. Revenue comes from subscriptions, premium features, and customized solutions, with over 350,000 brands on the platform. Its goal is to help brands grow sales across social and e‑commerce channels and build lasting customer relationships through a single, unified dashboard.

Company size
501-1,000
Company stage
Early VC
Total funding
$1.2M
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013

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