Customer Success Consultant – Key Account Management
About the job
- Strong communication and negotiation skills, with presentation development and proposal capabilities.
- Ability to interpret data, analyze problems, and recommend improvements.
- Ability to communicate across departments and independently execute projects.
- Crisis-management ability, resilience under pressure, and a strong sense of responsibility.
- Ability to collaborate with the team and proactively contribute ideas and initiate discussions.
- At least 2–4 years of experience with SaaS products, e-commerce, or customer relationship maintenance.
- Develop an in-depth understanding of SHOPLINE system features and recommend how to apply them based on customer needs.
- Maintain customer relationships and assist with plan and feature consultations, renewals, and upgrades to support customer retention.
- Assess customer needs and coordinate internal and external resources to assist customers.
- Promote features to help customers grow their businesses and meet feature activation targets.
- Invite customers to trial features, collect feedback, and consolidate it for the product team to improve the product.
- Rapidly assess and handle unexpected situations and resolve issues efficiently and accurately.
- Visit customers monthly or quarterly and present feature updates and operational recommendations.
- Review customer and individual goals and performance monthly or quarterly.
- Experience with POS retail, social media marketing, digital marketing, or product marketing.
- Familiarity with Google Analytics, SEO, and Facebook or Google advertising tools.
- Project execution experience and basic ability to modify front-end design code using CSS and Liquid.
About the company
SHOPLINE provides a total commerce platform that helps businesses establish and grow their online presence in Asia. Merchants set up stores with customizable themes, sell across multiple channels, and use built-in social commerce tools like Livestream, Chatbot, and a Message/Broadcast Center to turn social engagement into sales, all through a subscription-based platform with optional premium features. It differentiates itself by deep focus on the Asian market and an ecosystem of over 350,000 brands, emphasizing seamless channel integration and social selling. Its goal is to enable brands and merchants to scale online, boost sales across social and e-commerce channels, and build lasting customer relationships from a single dashboard.
Company Size
501-1,000
Company Stage
Early VC
Total Funding
$1.2M
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013
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Simplify's Take
What believers are saying
- SHOPLINE said August 2026 it serves 700,000-plus merchants worldwide, up from 600,000.
- March 2026 YouBiz, June 2026 Trozo, and August 2026 F&F fund expand distribution.
- June 2025 shipped PayPal, Avalara, multi-store syncing, and AI-powered merchant tooling.
What critics are saying
- Shopify settled a July 2026 copyright suit over SHOPLINE's Seed theme copy claims.
- March 2026 YouBiz and June 2026 Trozo integrations deepen partner dependence and switching leverage.
- Any future template or IP dispute can trigger merchant churn and platform distrust quickly.
What makes SHOPLINE unique
- SHOPLINE unifies storefronts, social commerce, live shopping, and POS for merchants.
- Its partner ecosystem exposes Open API integrations, agencies, affiliates, and app developers.
- It targets Asian omnichannel merchants with localized support across Hong Kong, Taiwan, Singapore.
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Growth & Insights and Company News
6 month growth
4%1 year growth
6%2 year growth
1%LONDON, UNITED KINGDOM, September 7, 2023/ EINPresswire.com / -- SHOPLINE, the leading modern commerce platform, is delighted to announce the appointment of Ruo Yang as its new Chief Financial Officer.
Nextech (CSE: NTAR) (NEO: NTAR) (OTCQB: NEXCF) (FSE: N29), a metaverse company and leading provider of augmented reality (“AR”) experience technologies and services, has announced a strategic partnership with Singapore-based SHOPLINE, Asia’s biggest smart commerce platform.