IT Support Engineer @ Anthropic

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role:

We are seeking an experienced, highly adaptable IT Support Specialist to join our rapidly scaling IT team at Anthropic. As a company at the forefront of transformative technology, we need someone who can thrive in our unique, fast-paced environment, supporting cutting-edge tools and systems. This role requires an independent problem-solver who can thrive in a fast-paced environment, handling high-volume support requests while maintaining exceptional service quality. The ideal candidate will contribute to building scalable support processes and mentor junior team members.

Responsibilities:

High-Volume Support Management

Efficiently handle complex IT support issues in a high-velocity environment
Triage and prioritize multiple competing requests effectively
Identify and implement process improvements to enhance support efficiency
Contribute to knowledge base development and documentation
Mentor junior team members on best practices and technical skills

Technical Support & Problem Solving

Resolve complex technical issues across various platforms and applications
Handle escalations and independently drive issues to resolution
Develop and maintain technical documentation
Identify trends in support requests to drive systemic improvements
Collaborate with IT Systems Engineering on complex problem resolution

Process Improvement & Automation

Identify opportunities for automation and process enhancement
Contribute to the development of support scripts and tools
Help design and implement scalable support workflows
Maintain and improve IT knowledge base and self-service resources

You may be a good fit if you:

5+ years of IT support experience in fast-paced environments
Demonstrated ability to handle high-stress situations and ambiguous problems
Strong documentation and knowledge-sharing abilities
Experience mentoring junior team members
Excellent written and verbal communication skills
Track record of driving process improvements

Strong candidates may also have experience with:

Have experience with cloud platforms like AWS, GCP, or Azure
Have supported business continuity planning or data loss prevention
Have experience building custom automation between various tools
Exceptional problem-solving and troubleshooting abilities
Strong prioritization and time management skills
Ability to work independently while supporting team goals
Experience with ticketing systems and support metrics
Proven track record of thriving in high-pressure environments

Deadline to apply: None. Applications will be reviewed on a rolling basis.

The expected salary range for this position is:

Annual Salary:

$160,000—$220,000 USD

Logistics

Education requirements: We require at least a Bachelor’s degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you’re interested in this work. We think AI systems like the ones we’re building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we’re different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We’re an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

IT Support Engineer

Anthropic

Compensation Overview

About Anthropic

About the role:

Responsibilities:

High-Volume Support Management

Technical Support & Problem Solving

Process Improvement & Automation

You may be a good fit if you:

Strong candidates may also have experience with:

Logistics

How we’re different

Come work with us!

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