Environmental Services Supervisor - Housekeeping Training & Quality, Job Readiness & Learning Program

Overview

Develop People. Build Relationships. Drive Excellence.

The Environmental Services (EVS) Training & Quality Supervisor is a unique leadership opportunity for someone who is passionate about helping others succeed. This role is responsible for leading the Job Readiness and Learning Program (JRLP) for Environmental Services team members, overseeing training and quality initiatives, and serving as a key member of the EVS leadership team.

We're looking for someone who naturally connects with people, demonstrates empathy, and enjoys coaching and developing others. The ideal candidate understands that successful training goes beyond teaching job skills. It involves building trust, fostering confidence, providing support through challenges, and helping team members reach their full potential.

In this role, you will collaborate with Human Resources, Workforce Development, Carle Experience, Quality, and operational leaders to recruit, train, and support EVS team members. You will help shape the employee experience from the moment a candidate joins the department by coordinating onboarding, facilitating training, conducting follow-up coaching, and ensuring employees have the tools and support needed to succeed.

As a leader, you will be responsible for maintaining and enhancing the training curriculum, conducting quality audits, identifying trends, and implementing solutions that improve both employee performance and operational outcomes. You will also serve as a resource for front-line staff, assisting with professional development, work-life balance challenges, and conflict resolution while promoting a culture of accountability, engagement, and respect.

This position plays an important role in maintaining the cleanliness, appearance, and service standards of all hospital facilities. Working closely with the EVS leadership team, you will help ensure departmental policies, procedures, and quality standards are consistently met while supporting regulatory and safety requirements.

The successful candidate will be a relationship builder, coach, and mentor who is committed to developing a skilled workforce and creating opportunities for individuals in our community. They will be comfortable providing constructive feedback, teaching in both classroom and hands-on settings, and balancing compassion with accountability.

If you are passionate about people development, workforce training, and creating a positive impact on both employees and the patient experience, we encourage you to apply.

Responsibilities

Assists in the interview and hiring of new team members for EVS. Schedules and coordinates training and follow up.Establish training program for new EVS members using Job Readiness and Learning Program curriculum. Partner with Human Resources, Carle Experience, Quality, and operational teams to ensure training program captures necessary technical and soft skill learning.Conduct quality audits and checks to ensure training appropriately transfers to work environment.Identify workforce and quality related trends as well as solutions for unfavorable outcomes and/or trends.Conducts scheduled follow up with participants to reinforce skills and behaviors learned.Assists EVS leadership when needed to mediate resolution of employee conflicts.Provide regular feedback on participants to Human Resources/Workforce Development as required for agency and governmental reimbursements.Establish and enforce operational policies, practices and procedures for EVS that ensure smooth operation of the department as well as improvements to increase throughput.Demonstrated commitment to the development of a skilled EVS workforce.Establish and maintain relationships with community partners.Possess strong commitment to improving employment and economic opportunities for our local community.Teaches for the Job Readiness and Learning Program as needed.Helps create a culture of accountability and stability through classes offered in the JRLP program, as well as through relationship building with front line staff.Support all front-line staff in work / life balance issues, as well as external challenges that arise.Ensures smooth operation of all departmental functions according to approved policies and in accordance with all state and federal law, standards of professional practice, and applicable accreditation standards.Responsible for all Safety Training, Annual Compliance and Safety Training (ACST), as well as any 'specialty' training necessary for the smooth operation of the department. Consult with EVS leadership, as requested, on work-loading and balanced schedules. Consults with the EVS leadership team to ensure the standards of cleanliness are developed and maintained for all hospital facilities. Provide ongoing instruction and coaching for EVS staff members.

Qualifications

Education: Associate's Degree: Related Field Experience In Lieu of Education: Related Field

Work Experience: Workforce development; Human resources; Education/training

Carle Health Company Overview

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our more than 17,000 team members and providers work together to support patient care across central and southeastern Illinois.  We’ve grown to include seven, award-winning hospitals across eight hospital campuses and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle Foundation Hospital, Carle Physicians Group, Carle Hoopeston Regional Health Center, Carle BroMenn Medical Center including Carle Eureka Hospital and associated Carle Health Medical Group clinics all hold Magnet® with Distinction designation, the nation’s highest honor for nursing care granted by the American Nurses Credentialing Center (ANCC). Carle Health Methodist Hospital, Carle Health Proctor Hospital and Carle Health Pekin Hospital all hold the exclusive Magnet® designation.

We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Salary Range

The compensation range for this position is $23.58per hour - $39.38per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.