Account Manager

Responsibilities

Strattec (NASDAQ: STRT) is a global automotive access company that designs and delivers safe, secure, and highly engineered access solutions for the automotive and mobility industries.

Built on generations of access and security engineering expertise, Strattec partners closely with leading automotive OEMs to create differentiated, system-level access experiences for drivers and passengers around the world. Our innovative portfolio spans the entire vehicle access journey:

 

• Permission: Secure vehicle entry through advanced mechanical and electronic access systems.

• Motion: Reliable, powered access solutions that enhance convenience and everyday usability.

• Hold: Precision-engineered latching systems that deliver strength, safety, durability, and performance trusted by global OEMs.

As vehicle access becomes increasingly intelligent, connected, and central to the overall driving experience, Strattec continues to expand its market presence, diversify its customer base, and grow its global reach. Our vision is to be the world's most trusted access solutions partner, delivering long-term value across the automotive and mobility markets. Headquartered in Milwaukee, Wisconsin, Strattec operates facilities throughout the United States, including locations in Milwaukee, Wisconsin; Auburn Hills, Michigan; and El Paso, Texas. Internationally, we maintain manufacturing, engineering, and commercial operations in Ciudad Juárez, Chihuahua, and León, Guanajuato, Mexico, as well as engineering and commercial operations in South Korea. 

Our global footprint combines world-class engineering expertise, advanced manufacturing capabilities, and responsive customer support to help shape the future of vehicle access and security.

Guided by our culture pillars of Think New, Do Together, and Own It, we empower associates to innovate, collaborate, and take ownership to make a meaningful impact every day. Join Strattec and help engineer the access experience for the next generation of mobility. 

Summary: The Account Manager plays a critical role in managing & growing key customer relationships. This position is responsible for overseeing commercial activities, ensuring customer satisfaction, & driving revenue growth through strategic account management & coordination with internal teams.

Essential Duties & Responsibilities:

Responsibilities include, but are not limited to:

• Serve as the primary point of contact for assigned automotive accounts, fostering strong relationships & ensuring customer needs are met.
• Lead the preparation & submission of quotations, manage pricing files, & ensure alignment with customer expectations & internal profitability goals.
• Review production contracts, resolve discrepancies, & ensure proper documentation & record retention.
• Oversee customer prototype orders, including engineering design & development, invoicing, & delivery tracking.
• Contribute to sales forecasts, acquisition plans, & reporting activities such as strategic account reviews & board-level presentations.
• Utilize customer engineering change control systems to access & manage engineering change orders.
• Coordinate order processing & monitor delivery status to ensure timely fulfillment.
• Support recovery of past due balances through proactive communication & collaboration with finance teams.
• Work closely with cross-functional teams including engineering, finance, & operations to support customer programs & internal initiatives.
• Prepare materials for customer & internal meetings, lead discussions, & follow up on action items.
• Maintain accurate customer records in systems such as AS400 & Future III, including shipping information & pricing.
• Provide administrative support for service channels as needed.

Qualifications

Education & Experience:

• Bachelor’s degree in Business, Marketing, Engineering or a related field preferred
• 3-5 years of experience in account management, preferably within the automotive industry
• Equivalent combination of education & experience will be considered