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Express

Women's and men's fashion retailer

Director Revenue Protection

Financial Crime & AMLPosted on Nov 5
Full-timeColumbus, OH, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree is required.
  • At least 10 years of experience in retail investigations or equivalent is required.
  • Experience managing e-commerce fraud programs for large companies is required.
  • Experience managing investigations is required.
  • Proficiency in forensic data analysis, data modeling, and/or data mining techniques to detect patterns indicative of fraud is required.
  • Experience working in a fast-paced environment with a high degree of ambiguity is required.
  • Ability to understand complex process flows and improve processes is required.
  • Strong financial and operational audit skills are required.
  • Strong interpersonal skills, including written and oral communication skills, are required.
  • Ability to stay organized and meet deadlines while managing multiple priorities is required.
  • Strong leadership and analytical skills, and ability to work independently and in a team environment, are required.

Responsibilities

  • Oversee e-commerce loss prevention and act as the corporate loss prevention subject matter expert for omnichannel initiatives, including buy online, pick up in store, loyalty, ship from store, and order management systems.
  • Lead home-office loss prevention analysts.
  • Independently conduct complex, in-depth investigations of sophisticated criminals and criminal enterprises.
  • Use manual and automated tools to gather data and conduct ad hoc investigations to protect the return on investment of the loyalty program.
  • Monitor and recommend strategies and technology solutions to support the loyalty program.
  • Make independent decisions to protect revenue and generate profit in the omnichannel environment.
  • Collaborate with cross-functional teams, including internal audit, finance, e-commerce, information technology, and marketing, on fraud risks and investigations.
  • Take on ad hoc fraud investigation and prosecution projects, using complex data analysis, visualization, and presentation as needed.
  • Execute revenue-protection strategy recommendations through complex, data-driven analysis.
  • Provide scheduled and ad hoc executive-level reporting.
  • Work with cross-functional stakeholders to drive process improvements that positively impact revenue generation.
  • Address fraudulent activity on the e-commerce website and develop exception-based reporting to detect, predict, and prevent internal and external fraud.
  • Monitor the integrity of the brand's loyalty program to prevent loss or abuse.
  • Act as the corporate loss prevention subject matter expert for cross-functional partners, including customer service, marketing, finance, and internal audit, to reduce fraudulent exposure for internal and external customers.
  • Ensure reporting and standards are met and continuously enhanced to protect against fraud-related revenue loss across the e-commerce website and omnichannel initiatives.
  • Maintain relationships with third parties involved in e-commerce fraud prevention, corporate home-office systems, field loss prevention reporting, and case-management systems.

Desired Qualifications

  • A master's degree is preferred.
  • Experience in e-commerce fraud prevention and investigations is preferred.
  • Exposure to the software development lifecycle is preferred.
  • At least 5 years of project management, system implementation, and/or user acceptance testing experience is preferred.
  • Experience working with federal, state, or foreign law enforcement or national security agencies is preferred.
  • Ability to review and investigate reports of suspected fraudulent activity is preferred.
  • Ability to use data analysis techniques, critical thinking, and pattern detection to uncover fraud is preferred.
  • Ability to gather information and documentation from customers and internal sources is preferred.
  • Ability to remediate and correct activity deemed fraudulent is preferred.
  • Ability to act as a subject matter expert and mentor junior analysts is preferred.
  • Ability to work on complex investigations involving fraud rings and patterns is preferred.
  • Ability to create documentation and procedures for fraud investigations is preferred.

About the Company

Express

Women's and men's fashion retailer

Express is a U.S. fashion retailer that offers versatile clothing for young professionals, including women's and men's lines. It originated in 1980 as Limited Express, a Limited Brands shop in Chicago, and grew to hundreds of mall-based stores before becoming an independent public company after its 2010 IPO. Express sells everyday wear—from casual to business-casual outfits—through its physical stores and a growing online channel. Unlike some peers that focus on a single niche, Express expanded into both genders and a broad range of styles, and it has emphasized updating its offerings and online presence to compete in an increasingly digital retail environment. The company aims to help customers build practical, stylish wardrobes suitable for work and social life, with an emphasis on accessible fashion for young professionals across the United States.

Company size
10,001+
Company stage
IPO
Headquarters
Columbus, OH
Founded
1980

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