Manager – Inside Sales - Healthcare

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Manager - Inside Sales - Healthcare oversees a professional sales team within a designated territory, developing and implementing strategies to achieve sales goals and quotas. This role involves managing team performance through recruitment, training, and motivation, while profiling new business opportunities and maintaining strong customer relationships. The Inside Sales Manager coordinates activities to ensure team success, oversees pipeline management, resolves escalations, and collaborates with Marketing to drive sales initiatives and brand awareness.

Role Description

• Manage and oversee a professional sales team within a designated territory or focus accounts.

• Develop and implement sales strategies to achieve sales goals and quotas.

• Lead, motivate, coach, and manage team performance, including recruitment, training, and development.

• Profile, qualify, and prospect new business opportunities to drive account growth.

• Develop and deliver effective sales presentations and customer engagement strategies.

• Establish and maintain strong relationships with partners and key customers.

• Coordinate activities and provide support and training to ensure team success in executing KPIs.

• Oversee and ensure accurate pipeline management and exponential territory growth.

• Act as a point of contact for customer escalations and resolve non-routine complaints.

• Collaborate with Marketing to create brand awareness and drive sales initiatives.

Behaviors and Competencies

• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

• Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.

• Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

• Negotiation: Can take ownership of complex negotiations, collaborate with others, and drive consensus.

• Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.

• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

• Customer Service: Can take ownership of complex customer service initiatives, empathize with customers, collaborate with team members, tailor solutions to their unique needs, and drive customer satisfaction results.

• Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.

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Skill Level Requirements

• The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Expert

• The ability to successfully finalize business transactions, ensuring both the satisfaction of the customer and the profitability of the organization. - Expert

• The ability to prioritize and focus on the needs and experiences of customers, ensuring that products and services meet or exceed their expectations. - Expert

• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Expert

• The ability to effectively manage and evaluate the performance of oneself, individuals, and teams to achieve organizational goals. - Expert

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Expert

• Possess a working understanding of programs and solutions offered by industry-leading Original Equipment Manufacturers (OEMs). - Expert

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• 3+ years of experience in Technology Sales

• Ability to travel to SHI, Partner, and Customer Events

• 1+ years of management experience preferred

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status