Simplify Logo

Full-Time

RFP Writer

Posted on 7/12/2024

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Consumer Software
Enterprise Software

Compensation Overview

$76.4k - $148.1kAnnually

+ Performance Bonus + Stock Options

Entry, Junior

Remote in USA

Category
Technical Writing
Content & Writing
Requirements
  • Bachelors degree
  • CCaaS experience
  • Strong written English language skills
  • Ability to manage deadlines
  • Expertise in Microsoft Office Suite, especially Word and Excel
  • Strong organizational skills and attention to detail
  • Ability to work as a team player
Responsibilities
  • Evaluate and respond to technical requests for proposal (RFPs/RFIs)
  • Apply knowledge of both industry and Five9 technology to responses
  • Understand and write new responses based on input from internal Subject Matter Experts
  • Track work progress of proposals
  • Edit documents for grammar, style, format, and content
  • Work with existing boilerplate and rough draft material from subject matter experts and convert into high-impact content for proposals

Five9 provides cloud-based contact center solutions that help businesses manage customer interactions more effectively. Its main products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) self-service, which streamline both inbound and outbound communications. Unlike many competitors, Five9 operates on a subscription model, allowing clients to pay monthly or annually without long-term contracts, making it a flexible option for businesses of all sizes. The company aims to enhance customer service operations while ensuring high standards of security and data protection. With a global presence, particularly in Southeast Asia, Five9 focuses on delivering scalable solutions that cater to various industries.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

7%

1 year growth

16%

2 year growth

25%
Simplify Jobs

Simplify's Take

What believers are saying

  • Being named a Leader in the 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software highlights Five9's industry leadership.
  • Winning the 2024 'Workforce Innovation of the Year' award at the Customer Contact Week (CCW) Excellence Awards showcases Five9's commitment to innovation.
  • Record Q1 revenue and signing the largest deal yet with a Fortune 50 financial services company indicate strong financial performance and growth potential.

What critics are saying

  • The competitive landscape in the contact center solutions market is intense, with numerous players vying for market share.
  • Dependence on subscription-based revenue can be risky if customer churn rates increase or if there is a downturn in the economy.

What makes Five9 unique

  • Five9's focus on cloud-based contact center solutions with advanced features like predictive dialing and IVR sets it apart from traditional on-premise systems.
  • The company's subscription-based model offers flexibility and scalability, making it attractive to businesses of all sizes without long-term commitments.
  • Five9's strong emphasis on security and data protection ensures high standards of reliability and scalability, crucial for global operations.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE