IT Support Specialist
Posted on 4/3/2024
Rocket Lab USA

1,001-5,000 employees

Provides reliable space launch services and spacecraft manufacturing
Company Overview
Rocket Lab, a comprehensive space company established in 2006, has a proven track record of mission success, offering reliable launch services, spacecraft components, and on-orbit management solutions. It stands out for its manufacturing of the Electron, the second most frequently launched U.S. rocket, and the Photon spacecraft platform, chosen for NASA missions to the Moon and Mars. With three launch pads at two sites, industry-leading flight software, and a commitment to cost-effective and efficient services, Rocket Lab is a leader in the space industry, making space access more affordable and faster.
Hardware
Industrial & Manufacturing
Aerospace

Company Stage

N/A

Total Funding

$1.5B

Founded

2006

Headquarters

Lakewood, California

Growth & Insights
Headcount

6 month growth

17%

1 year growth

49%

2 year growth

118%
Locations
John C. Stennis Space Center, MS, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Microsoft Azure
MySQL
SQL
AWS
Linux/Unix
CategoriesNew
Customer Success & Support
IT & Security
Cybersecurity
IT Support
System Administration
Requirements
  • High school diploma or GED and 2+ Years' experience in an IT support or service role.
  • Basic understanding and experience in following a framework for service delivery such as ITIL.
  • Experience / knowledge of at least 2 of the below:
  • - Windows and/or Linux desktop operating systems.
  • - Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
  • - Virtualization technologies, public / private cloud.
  • - Active Directory and Group Policy.
  • - Database and reporting technologies: MS SQL, Power BI, MySQL, Tableau, etc.
  • - Modern web-based applications including hosting, troubleshooting, security, etc.
  • - Security frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.
  • - Cloud-based technologies: Azure, AWS, O365, etc.
Responsibilities
  • Provide quality IT support and service by interacting positively with staff, answering inquiries, and effectively handling complaints.
  • Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation.
  • Provide assistance, training, and guidance to new starters.
  • Help with problem research and documentation to provide workarounds and fixes.
  • Enable on-time delivery of Production and Launch services through provision and support of IT systems and services.
  • Report on any new business requirements.
  • Participate in the Continuous Improvement Process; the ongoing effort to improve service, IT Systems, and processes.
  • Assist in the development of new systems and networks.