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University of Maine System

Maine public university system

Assistant Director of CRM Operations

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeOrono, ME, USA$55k - $64kIn-person

About the Job

Requirements

  • A bachelor's degree and experience with large administrative databases are required.
  • Demonstrated written and oral communication skills are required.
  • Recent demonstrated experience writing queries and creating email drip campaigns is required.
  • Ability to manage multiple projects and deadlines simultaneously is required.
  • Ability to work independently and collaboratively is required.
  • Ability to manage spreadsheets, including scripting in Microsoft Excel or Google Sheets, is required.
  • Experience working directly with a customer relationship management system is required.
  • Experience building queries or programming in SQL and HTML is required.
  • Experience working with multifaceted communication plans is required, preferably in higher education contexts.

Responsibilities

  • Support new student enrollment efforts by configuring and tracking communication campaigns using Salesforce and TargetX environments.
  • Build campus admissions events within Salesforce CRM and supporting systems.
  • Support admissions teams by monitoring inquiry data, counselor territory data, and data imports.
  • Serve as backup for the director when the director is unable to refresh PeopleSoft data extractions.
  • Interact with admissions team members, admissions operations, and members of the Marketing and Communications departments.

Desired Qualifications

  • A master's degree or equivalent education and experience is preferred.
  • Familiarity with data analytics tools such as R and Python/Pandas is preferred.
  • Familiarity with version control concepts and tools such as Git and GitLab is preferred.
  • Familiarity with Microsoft Power BI or similar business intelligence products is preferred.
  • Familiarity with large administrative datasets such as PeopleSoft, particularly PS Campus Solutions, is preferred.

About the Company

University of Maine System

Maine public university system

University of Maine System is Maine’s statewide public university system. It coordinates undergraduate, graduate, professional, and research programs across the system’s universities and campuses. Shared governance and administrative resources support access, transfer pathways, and public higher education throughout Maine. The system connects distinct public universities while preserving campus-specific academic identities, and its workforce spans teaching, research, student services, facilities, administration, and statewide access initiatives across urban and rural Maine. Shared services support coordination and student pathways across the member universities.

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