Food and Beverage Associate - In-Room Dining

Overview

About The First Group Hospitality 

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. 

Hotel Local Dubai is a community-centric lifestyle brand located in Jumeirah Village Triangle, offering thoughtfully curated stays rooted in local culture and connection. As part of Autograph Collection, each stay is shaped by its neighbourhood and local stories, inviting guests to uncover hidden gems and experience the destination in a way that feels distinctly unique. From farm-to-table dining at Farmers Commons to relaxed social gatherings at Neighbourhood Brew, Hotel Local blends design, music, art and wellness into every stay, creating spaces that feel personal, purposeful and authentically local. A Stay Exactly Like Nothing Else. 

For more information, visit tfghospitality.com 

Job Description

The F&B Associate – In-Room Dining is responsible for providing prompt, professional, and personalized food and beverage service to guests in the comfort of their rooms. The role ensures accurate order taking, timely delivery, proper presentation, and a memorable guest experience.

Key Responsibilities

• Answer in-room dining calls promptly and take guest orders accurately.
• Provide information about menus, ingredients, promotions, and estimated delivery times.
• Enter orders correctly into the hotel’s ordering system.
• Coordinate with the kitchen and other departments to ensure timely order preparation.
• Set up and deliver food and beverages according to hotel presentation standards.
• Verify orders for accuracy, quality, temperature, and completeness before delivery.
• Present orders professionally and explain the items to the guest when required.
• Clear trays, trolleys, and used service equipment from guest rooms and corridors.
• Process guest bills, payments, and charges accurately according to hotel procedures.
• Maintain cleanliness and organization of the in-room dining area and equipment.
• Follow food safety, hygiene, health, and safety standards.
• Handle guest requests, feedback, and complaints professionally.
• Record and communicate special requests, VIP amenities, and guest preferences.
• Assist with daily opening, closing, and stock-taking procedures.

Desired Skill & Expertise

Qualifications and Experience

• Previous experience in In-Room Dining, Room Service, or Food & Beverage is preferred.
• Good knowledge of food and beverage service standards.
• Excellent communication and telephone etiquette.
• Professional appearance and a guest-focused attitude.
• Ability to work efficiently in a fast-paced environment.
• Good organizational and order-taking skills.
• Flexible to work shifts, weekends, and public holidays.
• Reliable, courteous, and willing to learn.