Superior

Electrical contractor delivering design-build and engineering

IT Service Desk Technician

IT Service Desk & End User SupportPosted on Nov 9

Full-timeColumbus, OH, USA$55k - $65k /yr

About the Job

Requirements

You have earned a technology-related degree or have equivalent hands-on experience providing technical support in an IT or service desk environment.
You have strong troubleshooting skills with PC hardware, Windows operating systems, iPads, and iPhone.
You have experience administering Microsoft 365.
You are familiar with IT support tools such as ITSM, RMM, and MDM platforms.

Responsibilities

Resolve reported problems related to hardware, operating systems, applications, security and software updates, materials handling systems, and configuration issues.
Update and track IT assets and inventory.
Provision and deprovision equipment, accounts, software, and security access.
Utilize technical knowledge and understanding of end-user and infrastructure systems to support projects and participate on technical project teams.
Support the installation of new endpoint and infrastructure systems and upgrades.
Participate in IT projects and process improvement initiatives.
Create or modify procedures to solve problems, including those with unclear or evolving policies or processes.
Interface with all levels of IT management in a professional, business-focused manner.
Maintain confidentiality and protect sensitive corporate data.

Desired Qualifications

You have experience with Windows Server environments, Active Directory, Group Policy, DNS/DHCP, VMware, Azure, and Windows imaging technologies.
You have industry certifications such as CompTIA A+ or Network+.
You have experience supporting remote workers at distributed jobsites.

Position: IT Service Desk Technician
Reports to: Service Desk Team Lead
Location: Columbus, Ohio
Pay Range: $55,000-$65,000

We consider several factors when preparing a compensation package for successful candidates. Superior is looking for an IT Service Desk Technician to support our people, systems, and day-to-day technology needs across the organization. The IT Service Desk Technician will provide technical support for hardware, software, and end-user systems to ensure reliable operations across the business. This role is based at our headquarters in Columbus, Ohio.

Resolve reported problems related to hardware, operating systems, applications, security and software updates, materials handling systems, and configuration issues
Update and track IT assets and inventory
Provision and deprovision equipment, accounts, software, and security access
Utilize technical knowledge and understanding of end-user and infrastructure systems to support projects and participate on technical project teams
Support the installation of new endpoint and infrastructure systems and upgrades
Participate in IT projects and process improvement initiatives
Create or modify procedures to solve problems, including those with unclear or evolving policies or processes
Interface with all levels of IT management in a professional, business-focused manner
Maintain confidentiality and protect sensitive corporate data

Required: You have earned a technology-related degree or have equivalent hands-on experience providing technical support in an IT or service desk environment
Required: You have strong troubleshooting skills with PC hardware, Windows operating systems, iPads, and iPhone
Required: You have experience administering Microsoft 365
Required: You are familiar with IT support tools such as ITSM, RMM, and MDM platforms
Bonus Points: You have experience with Windows Server environments, Active Directory, Group Policy, DNS/DHCP, VMware, Azure, and Windows imaging technologies
Bonus Points: You have industry certifications such as CompTIA A+ or Network+
Bonus Points: You have experience supporting remote workers at distributed jobsites

About the Company

Superior

Electrical contractor delivering design-build and engineering

Superior is a national electrical contractor delivering end-to-end electrical design, engineering, construction, and technology services for complex facilities. It offers in-house capabilities such as BIM, prefabrication, electrical design, security and life-safety systems, and energy-efficient LEED design, handling projects from concept through maintenance. The company works on large-scale projects across healthcare, data centers, aviation, industrial, and entertainment, ranging from small service work to hundreds of millions in contract value. Its differentiator is a fully integrated, in-house solution set supported by a long history (since 1925) and a nationwide team, aiming to provide reliable delivery, high-quality installations, and ongoing maintenance for enterprise, public, and development clients.

Company size: 501-1,000
Company stage: Acquired
Total funding: Not listed
Headquarters: Columbus, OH
Founded: 1925

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