Agent Admin Officer

How you'll help us achieve it

We’re looking for an Agent Admin Officer to support the Agent Operations team by performing administrative tasks. The ideal candidate must be highly organized, have a keen eye for detail, and manage multiple tasks efficiently. Reporting to the Agent Operations Admin Manager, you will manage the team's requests, track agents’ performance, and be in contact with them.

In this role, you'll;  

• Support the agent office and field operations teams from our head office in Niger. 
• Support agent team managers to ensure agents are recruited and managed as per internal policy and procedure. 
• Work with other teams to track agent issues and client issues at agents, and make outbound calls to agents to collect data.
• Be responsible for requesting, dispatching, and tracking the usage of agent-related supplies.
• Assist with administrative duties related to agent network ops by supporting all projects in the department from the head office.
• Maintain agent contracts and ensure up-to-date information across systems and devices is well set up and functional.
• Liaise with field teams to dispatch all required stationery and merchandising material required and any other required supplies, tracking dispatched and available supplies and their use.
• Track and compile information about agents gathered by field teams and make outbound calls to survey agents on various topics.
• Support the field teams with their planning and liaise with other departments about field team planning.
• Work with field teams to recover Wave documents, equipment, devices, branding, and material following the process upon termination of an agent.
• Provide basic training on agent admin-related issues to the field teams.

Key details

• Location: You’ll work from our office in Niamey.
• Work authorization in Niger is required. 
• Contract type: 6 months fixed-term contract.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluent in French, English and good command of local languages. 
• Completed university degree.
• Experience in an administrative position.
• Notions in logistics, supply management,  shipments, and stock management.  
• Strong computer skills, especially with Excel/Spreadsheets, and experience using Google Maps. 

You might be a good fit if you

• Are exceptionally organized, able to independently follow through on tasks, and able to manage priorities effectively. 
• Are detail-oriented and seek to achieve excellence in everything you do.
• Communicate clearly and proactively. 
• Enjoy teamwork, but also know how to work well independently.
• Are tech-savvy: comfortable navigating Excel and onboarding to new tools.
• Have experience supporting agents or retail networks in a back-office administrative position.
• Are experienced in field agent operations.