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Belmond

Owns and operates luxury travel experiences

Guest Relations Intern

Hotel Guest ServicesPosted on Nov 12
Internship · Summer 2027Porto Cervo, ItalyNo salary listedIn-person

About the Job

Requirements

  • Good command of Italian and English.
  • Strong motivation and willingness to learn.
  • Excellent communication and customer service skills.
  • Good organizational skills and attention to detail.
  • Proficiency in Microsoft Office and computer systems.

Responsibilities

  • Welcome and assist guests, ensuring a warm and personalized experience throughout their stay.
  • Support the Guest Relations team in handling guest requests, preferences, and special arrangements.
  • Assist with VIP arrivals, amenities, and guest recognition procedures.
  • Respond to guest inquiries and provide information about hotel services and local attractions.
  • Collect guest feedback and support service recovery actions when needed.

About the Company

Belmond

Owns and operates luxury travel experiences

Belmond, owned by LVMH, offers luxury travel and hospitality by owning and managing a curated portfolio of premium experiences worldwide. Its portfolio includes iconic hotels, luxury trains such as the Venice Simplon-Orient-Express, river cruises, and safari lodges for affluent travelers seeking exclusivity and heritage. Guests book integrated journeys with lodging, transportation, and curated itineraries, often enhanced by collaborations with luxury brands like Dior to create unique experiences. Belmond differentiates itself through its heritage, recognizable icons, and high-service standards in a market with high barriers to entry, with a goal to deliver exclusive experiences, strengthen brand prestige, and drive repeat bookings by expanding its iconic portfolio.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$3.2B
Headquarters
England, United Kingdom
Founded
1976

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