Public Area Attendant

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs.   Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do:

Public Area Attendant | Marriott Colorado Springs

A guest’s impression of a hotel is formed long before they ever reach their room. It starts the moment they walk through the front door. The lobby is spotless. The corridors are fresh and inviting. The elevator is clean. The public restrooms are impeccable. Every space they pass through on their way to settle in tells them something about this property and the standard we hold. That impression belongs to you.

We are looking for a reliable, detail-oriented, and people-first Public Area Attendant to join our Housekeeping team at the Marriott Colorado Springs. If you take genuine pride in keeping shared spaces clean, presentable, and welcoming for every guest who passes through them, and you want to be part of a team that values and recognizes the work you do every day, this is the right place for you.

About the Role

As a Public Area Attendant, you are responsible for the cleanliness, organization, and overall appearance of all public spaces throughout the hotel, including lobbies, corridors, elevator banks, public restrooms, stairwells, service areas, and floor pantries. You are also a key support resource for our room attendants, helping with linen distribution, supply restocking, special deliveries to guest rooms, and assist with heavy lifting during deep cleaning projects.

You will be moving throughout the entire property on every shift, which means you will encounter guests regularly. The warmth, professionalism, and genuine helpfulness you bring to those interactions are just as important as the quality of the cleaning you perform. You are part of what turns a guest stay from acceptable to truly memorable.

This role also offers a real pathway for growth within the housekeeping department. Associates who demonstrate skill, consistency, and commitment have the opportunity to advance into room attendant roles and beyond. We invest in the people who show up and show what they are capable of.

Weekend availability is required for this role. Hotel housekeeping operates seven days a week and the public areas of this property need to look exceptional every single day.

What You’ll Be Doing

• Walking all assigned floors at the beginning and end of each shift to collect bags, trash, and soiled linen, ensuring public corridors and service areas are clean and guest-ready at all times

• Cleaning all public areas of the hotel in the prescribed manner and in accordance with department standard operating procedures, including lobbies, corridors, elevator banks, public restrooms, stairwells, and other shared spaces

• Picking up clean linen from the laundry area and refilling the par stock of linen on each floor pantry to ensure room attendants always have what they need to complete their assignments

• Refilling the par stock of guest amenities and supplies on each floor pantry throughout the shift so the housekeeping team is never waiting on supplies

• Delivering towels, cribs, cots, rollaway beds, and other items to guest rooms upon request, doing so promptly and with a friendly, professional demeanor

• Removing soiled linen and trash from all service areas and transporting them to the appropriate locations in the prescribed manner throughout the shift

• Assisting room attendants with heavy lifting during super cleaning and spring cleaning of guest rooms

• Performing duties of a room attendant when necessary and as directed by housekeeping leadership

• Engaging with guests encountered throughout the property in a warm, helpful, and professional manner, checking in on their stay and addressing any immediate needs

• Responding to all guest and team member requests in a friendly and helpful manner without exception

• Reporting any maintenance issues, safety hazards, or unusual conditions observed throughout the property to the appropriate team promptly

• Maintaining your housekeeping cart and all equipment in a clean, organized, and properly stocked condition throughout the shift

• Following all proper procedures for the use and handling of cleaning chemicals, supplies, and equipment in accordance with SDS requirements and safety training

• Working collaboratively with room attendants, laundry, and maintenance to support the overall housekeeping operation

What We’re Looking For

• A neat, pleasant, and professional demeanor that reflects well on the property in every guest and team interaction

• Strong attention to detail; you notice what needs attention and you take care of it without being reminded

• Good time management skills and the ability to move efficiently through your assigned areas throughout the shift

• Effective communication skills with guests, supervisors, and fellow team members

• A genuine team-first attitude; the housekeeping operation runs as a team and your contribution matters to everyone around you

• The ability to stay on your feet and remain active and productive for the full duration of a shift

• Comfortable working independently and managing your time effectively to complete all assigned areas

• Weekend availability is required; this is a non-negotiable part of the role

• Previous hotel or housekeeping experience is preferred but not required; we will train the right person

What are we looking for?

Qualifications

• Previous hotel or housekeeping experience is preferred but not required

• Ability to communicate clearly and professionally with guests and team members

• Ability to stand, walk, and remain active on your feet for the full duration of a shift

• Ability to move, bend, stretch, and reach corners at floor level and at elevated heights throughout the property

• Ability to safely navigate and push carts weighing up to 100 lbs. in tight spaces including corridors and elevators

• Ability to lift, carry, and position loads of at least 25 lbs.

• Comfortable operating equipment including spray bottles, vacuums, mops, brooms, dustpans, scrub pads, and dusters

• Able to observe conditions throughout the property and detect odors or cleanliness issues that need attention

• Flexible availability including weekends; weekend availability is required for this position

• A professional appearance and demeanor consistent with Marriott brand standards

Physical Requirements

This is a highly physical, active role for the full duration of every shift. You should be comfortable standing and moving continuously throughout the property, bending and stretching to reach corners at floor level and elevated heights, pushing and navigating carts up to 100 lbs. in tight spaces, and lifting and carrying loads of at least 25 lbs. You will be covering a significant amount of ground each shift, so physical stamina and comfort with sustained activity are essential to performing this role well.

Who Thrives Here

The Public Area Attendants who do their best work here are the ones who take genuine ownership of the spaces they are responsible for. They do not walk past something that needs attention. They notice the detail others miss. They keep their floor pantries stocked before a room attendant has to ask. They deliver a cot to a guest room with the same warmth and professionalism they would want if they were the guest.

They also understand that their work is part of the larger guest experience, even when it goes unnoticed. A lobby that looks flawless at 7am did not happen by accident. It happened because someone took pride in it. If you are someone who finds real satisfaction in knowing a space is exactly as it should be and in being the person your team can count on to keep it that way, you are going to thrive here.

What’s In It for You

At Pyramid Global Hospitality, we believe the people who maintain the heart of this hotel deserve to be taken care of in return. When you join our team, you gain access to a full range of benefits designed to support your life and your future, including:

• Exclusive discounts on room rates and experiences across our award-winning hotel portfolio

• Comprehensive health insurance plans including mental wellbeing support for you and your loved ones

• Pet insurance for the four-legged members of your family

• Competitive finance and retirement solutions

• Performance-based incentives and bonuses

• Generous paid time off

• Exciting associate perks and discounts

• Skill-enhancing job training from day one

• Educational opportunities to support your long-term career growth

• A genuine commitment to work-life balance

• Real pathways for career advancement within our organization

About Us

The Marriott Colorado Springs is part of the Pyramid Global Hospitality family, a company that leads with a People First philosophy in everything it does. We are a diverse, passionate, and dedicated team that values the unique contribution every associate brings to the table. We believe in empowering every team member to make a positive impact, not just for our guests and the property, but for themselves and their own growth.

At Pyramid Global, we are guided by three core values. People First, meaning a talented, diverse, and passionate team working together with mutual respect. Integrity, meaning honesty and accountability to ourselves and to one another. And Excellence, meaning surpassing expectations through dedication, hard work, and innovative thinking.

Our housekeeping team is respected, recognized, and celebrated for the essential role they play in our guests’ experience every single day. Whether this is your first role in hospitality or you are a seasoned professional, you will find a team here that is genuinely glad you are part of it.

Ready to Apply?

If you are ready to bring your energy, your attention to detail, and your genuine care for people and spaces to a team that will truly value what you bring, we would love to hear from you. Apply today and join the Housekeeping team at the Marriott Colorado Springs. This is your opportunity to be the difference in our guests’ stay and in your own career.

The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender including pregnancy, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Compensation:

$16.00

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$16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.