Employee Assistance Program Clinical Manager
$97k - $110.6k
Expert
Master's
Brooklyn, NY, USA
In PersonWork is based at 177 Livingston Street, Brooklyn; travel to other MTA locations or external sites may be required.
Medical, Clinical & VeterinaryMental & Behavioral Health
About the job
Requirements
- Must have strong interpersonal, verbal, and written communication skills.
- Must be able to translate organizational objectives into safe, efficient, patient-centered care and bridge clinical workflows.
- Must demonstrate the ability to work with all internal levels within the MTA organization.
- Must demonstrate the ability to work effectively in a high-profile, high-pressure environment.
- Must have strong managerial skills to effectively direct a staff of professionals.
- Must have a Master of Arts or Master of Science degree from an accredited college in social work or a related field.
- Must have a minimum of eight years of combined clinical or administrative experience in Employee Assistance Programs, including four years in a supervisory, managerial, or administrative capacity in behavioral health issues.
- Must hold Certified Employee Assistance Professional (CEAP) certification or be CEAP-eligible.
- Must obtain Substance Abuse Professional (SAP) credentials within 120 days.
- May need to work outside normal work hours, including evenings and weekends.
- Travel may be required to other MTA locations or external sites.
- Employees holding a policymaking position must file an Annual Statement of Financial Disclosure with the New York State Commission on Ethics and Lobbying in Government.
Responsibilities
- Supervise the day-to-day clinical operation of Work Life Services and ensure clinical staff comply with Department of Transportation regulations, the NYCT Drug and Alcohol Policy Statement, Drugs and Controlled Substances Policy Instructions, and applicable collective bargaining agreement provisions.
- Certify EAP recommendations for return to work, treatment completion, or EAP discharge, including conjoint sessions with clients and EAP counselors.
- Chair clinical case conferences of contracted treatment agencies.
- Manage EAP personnel responsible for mental health consultation in response to Medical Assessment Centers' requests for psychological testing, and provide clinical supervision when appropriate.
- In the absence of the EAP Clinical Director or as directed, act as the Mental Health EAP consultant to Authority department personnel, testify at hearings within the TA, and interpret EAP policy and procedures as needed.
- Serve as the agency liaison to the New York State Office of the Prevention of Domestic Violence and collect data for mandatory reporting.
- Coordinate the clinical areas of the Crisis Emergency Team and report to the EAP Clinical Director.
- Provide EAP clinical oversight for the MTA Bus Company and the Office of the Chaplain.
- Oversee services offered to employees on a voluntary basis for a variety of health and wellness concerns.
- Perform other duties as assigned by senior management.
Desired Qualifications
- A minimum of four years of current experience in occupational behavioral health or its equivalent is preferred.
- Postgraduate training or completion in clinical or supervisory behavioral health issues is preferred.
- Postgraduate training or completion in clinical or supervisory mental health issues is preferred.
- Current experience in occupational mental health in NYCT or its equivalent is preferred.
About the company
MTA runs North America’s largest public transit network, serving about 15.3 million people across New York City, Long Island, southeastern New York State, and Connecticut through six agencies: NYC Transit, MTA Bus, LIRR, Metro-North, Bridges and Tunnels, and Construction & Development. It moves roughly 2.6 billion trips each year using subways, buses, commuter rails, bridges and tunnels, and related facilities. It differentiates itself by operating multiple transit modes under one umbrella, providing integrated services across districts and modes with extensive infrastructure. Its goal is to provide safe, clean, efficient public transportation that serves as the region’s lifeline and mobility backbone while supporting staff with solid benefits.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1834
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Simplify's Take
What believers are saying
- March 3, 2026, Judge Liman upheld congestion pricing, protecting a growing revenue stream.
- June 2026 fare-gate deployments target fare evasion, a $350 million annual leakage source.
- Phase 2 will add East Harlem access by 2032, strengthening the network’s core value.
What critics are saying
- Subway weekday on-time performance fell to 82% in first-half 2026, eroding rider trust.
- The MTA still needs $3 billion in savings for its $68.4 billion capital plan.
- Federal funding fights continue; another Sean Duffy-style reversal could choke Phase 2 reimbursements.
What makes Metropolitan Transportation Authority unique
- MTA controls New York’s integrated subways, buses, bridges, and commuter rails, unmatched in U.S. scale.
- Congestion pricing generated $562 million in 2025, creating a dedicated funding engine for capital upgrades.
- Second Avenue Subway Phase 2 broke ground June 2026, showing rare megaproject execution capacity.
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Benefits
- Remote Work Options
- Flexible Work Hours