Lead Customer Experience Specialist
About the job
- A High School Diploma is required.
- Business-fluent written and spoken English is required.
- At least 5 years of customer support and/or equivalent supply chain, order management, or Order-to-Cash experience is required.
- Strong knowledge or experience with customer relationship management and enterprise resource planning business processes is required.
- High-level Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint, are required.
- Gather information in a timely manner to respond accurately to customer queries about product availability, stock levels, list prices subject to confidentiality constraints, lead times, and minimum order quantities or values.
- Perform system updates accurately and on time, including setting up and amending customer records and changing ship-to, bill-to, payer, and direct or indirect customer details based on information from Sales.
- Handle other customer-specific requirements related to the global business enterprise or market.
- Validate and enter customer purchase orders within defined targets.
- Resolve roadblocks to order processing and fulfillment, including price discrepancies, credit holds, and material exclusions.
- Schedule orders according to customer-specific requirements and internal stock availability.
- Set up, document, and maintain the order-entry process for assigned customers.
- Act as an interface between customers and Integrated Supply Chain, Logistics, Transportation, Finance, and Sales to meet customer expectations, improve the end-to-end cycle, and maximize revenue.
- Proactively involve relevant parties to remove or mitigate issues between order entry and invoicing.
- Communicate proactively with customers about potential delays and provide status updates on open backlogs.
- Manage backlogs and report on customer requirements, past-due, blocked, and incomplete orders and invoices, updating systems to reflect order changes.
- Support revenue maximization activities, including pull-ins, drop shipments, and expedite requests, and partner with demand and forecasting teams on month- and quarter-end closure activities.
- Resolve customer disputes involving standard returns, defective items, and damaged shipments in collaboration with internal departments.
- Report physical complaints accurately under the internal process and monitor their resolution against customer expectations.
- Process performance rebates accurately for major distribution and platinum accounts.
- Meet targets for financial claims from customers or Credit and Collections by validating claims and making financial corrections to disputed invoices.
- Apply Honeywell Operating System methodology, quality standards, and process compliance in daily activities.
- Identify process deviations and exceptions, share best practices, and initiate process improvements where needed.
- Lead customer-experience support for projects involving process improvement, task automation, process standardization, and data updates; provide input and serve as a point of contact for user acceptance testing when needed.
- Maintain documentation, including Value Stream Maps, standard operating procedures, transition checklists, and RASIC documents; identify blind spots and potential risks.
- Support the Supervisor with transition planning, including preparing knowledge-transfer agendas, introducing the transition team to the sending site, and participating in regular follow-up calls.
- Participate in shadowing visits at the sending site, review documentation against actual tasks, gather customer-specific requirements, and identify backlogs.
- Identify the enterprise resource planning system and version used at the sending site and conduct an initial analysis; participate in enterprise resource planning migration where applicable.
- Support implementation of SAP, Salesforce, InContact, and other necessary systems.
- Build professional relationships with counterparts and related functions.
- Share knowledge gathered during knowledge transfer at the sending site with the receiving team.
- Support transformational projects, process maintenance, training, and audits.
- Provide end-to-end customer onboarding and operational training for new team members.
- Act as a subject-matter expert for users and stakeholders in the respective region.
- Act as a delegate and escalation point for complex cases at the Supervisor's request.
- Support team quality audits by identifying root causes, proposing corrective actions, and following through on implementation.
- Support tier meetings and ensure progress across multifunctional areas.
- Represent Customer Service in transformational projects, ensure operational and business inputs are reflected in new processes and procedures, and support communication and change management.
- Drive process and customer improvement opportunities across teams using advanced analytics, and ensure relevant changes are implemented and monitored.
- German-language ability is a nice to have.
- Process documentation skills.
- Six Sigma knowledge.
- Specialist user-level experience with SAP, Salesforce.com, InContact, or other customer relationship management or enterprise resource planning tools.
- Experience with customer tools or portals.
- Knowledge of Incoterms and special trade and compliance requirements, including applicability and exceptions.
- Financial understanding of the Order-to-Cash process.
- High customer orientation.
- Written and spoken communication skills across phone and email.
- Ability to build relationships and networks in a virtual team environment.
- Ability to take ownership and follow through as part of a team.
- Flexibility, intercultural sensitivity, adaptability to a changing environment, and ability to drive continuous improvement.
- Solution-oriented, proactive approach and ability to work independently.
- Self-motivation and assertive communication.
- Organization and time-management skills.
About the company
Honeywell designs and sells technologies across four areas: aerospace, building automation, performance materials and technologies, and safety and productivity solutions. Its products combine hardware, software, and services such as aircraft systems, building controls, specialty chemicals, materials, sensors, software, and personal protective equipment to improve efficiency, safety, and performance. The company differentiates itself through a large, diversified global portfolio and by providing end-to-end integration across design, manufacturing, installation, maintenance, and analytics. Its goal is to help customers operate more reliably and efficiently, reduce costs and environmental impact, and grow recurring revenue by offering connected solutions and digital platforms that link hardware and software.
Company Size
10,001+
Company Stage
IPO
Headquarters
Charlotte, North Carolina
Founded
1906
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Simplify's Take
What believers are saying
- Q2 2026 Honeywell Technologies orders rose 16%, lifting backlog to roughly $20 billion.
- Management raised 2026 guidance to $8.05-$8.35 adjusted EPS after strong margins.
- Brazil's Acelen biofuel refinery win expands Honeywell's low-carbon process technology franchise.
What critics are saying
- Honeywell Aerospace cut 2026 organic growth to 4%-5% after June 29 spin-off.
- The DOJ settled a cybersecurity False Claims Act case for $2.04 million on September 1, 2026.
- PSS and WWS sales removed scale, and supply constraints hit Honeywell Aerospace's post-spin performance.
What makes Honeywell unique
- Honeywell Technologies is becoming a pure-play automation company with deep installed-base software.
- Experion Cognition targets autonomous control rooms, blending process expertise with AI decisioning.
- Building Automation grew 9% organically in Q2 2026, powered by data centers.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Flexible Work Hours
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Educational Assistance
Growth & Insights and Company News
6 month growth
1%1 year growth
1%2 year growth
1%Corning reported revenue of nearly $15.6 billion in FY 2025, representing 19.1% year-on-year growth, with net income reaching roughly $1.6 billion and a net margin of 10.2%. The specialised glass and optical-physics manufacturer supplies optical fibre to Verizon and durable cover glass to Apple, whilst partnering with Amazon, Nvidia, and Qualcomm for AI and data centre architectures. Its debt-to-equity ratio stood at approximately 0.9x, with a current ratio of 1.6x. Honeywell International, operating across aerospace technologies, industrial automation, and building automation, reported FY 2025 revenue of approximately $37.4 billion, reflecting 7.8% growth. The diversified industrial technology company achieved net income of roughly $4.7 billion, resulting in a 12.6% net margin. Honeywell maintains strategic agreements with Bombardier for propulsion and avionics systems whilst refining its portfolio through divestments.
Honeywell shares tumbled roughly 5% to $231 on Tuesday, underperforming all major industrial peers following weak investor reception at its Chicago event. The decline stems partly from the poor debut quarter of spun-off Honeywell Aerospace, now trading as HONA, which prompted UBS to cut its price target. Honeywell's Q2 results showed reported revenue of $9.72 billion, down 6.1% year-over-year due to the aerospace separation. Whilst CEO Vimal Kapur raised full-year adjusted earnings guidance and positioned the company as a "leading pure-play automation company", the complex optics failed to convince investors. Meanwhile, peer 3M rose 1% after delivering a clean earnings beat with 8.2% organic growth in Safety & Industrial and raising its full-year guidance.
Honeywell has completed its split into three separate public companies, with Honeywell Technologies retaining the HON ticker and Honeywell Aerospace beginning trading on 29 June. The advanced-materials operation became Solstice Advanced Materials in October 2025. CNBC's Jim Cramer views Honeywell Aerospace as an interesting long-term opportunity, comparing the breakup to General Electric's multi-year split. He suggests targeted companies can eventually achieve higher valuations than their parent conglomerates, though it may take several quarters for markets to recognise this value. Honeywell Technologies reported second-quarter sales of $5.2 billion, up 3% overall and 4% organically. Orders increased 16%, creating a backlog exceeding $20 billion. Building Automation revenues grew 9% on data centre and healthcare demand, whilst Industrial Automation sales rose 4%.
Kenneth J. West, President and CEO of Process Technologies at Honeywell International, sold 17,032 shares of common stock for $4.2 million on 27 July 2026, according to an SEC filing. The shares were sold at $243.77 each. The transaction involved West exercising stock options with an exercise price of $200.61 and immediately selling the shares. Following the sale, West reduced his direct common stock ownership by 89%. West retains 2,132 shares held directly, 373 shares held indirectly through a 401(k) plan, and 4,867 derivative securities in the form of employee stock options. His total beneficial ownership is valued at $618,860 based on Honeywell's closing price of $247.05 on 28 July 2026. Honeywell is a diversified technology and manufacturing conglomerate with a market capitalisation of $78.3 billion.
Honeywell International reported 4% organic sales growth in Q2 2026, driven by Building Automation and Industrial Automation. The company posted adjusted earnings per share of $1.95, up 10% year-over-year, whilst segment margins expanded by 100 basis points to 19%. Orders grew 16% organically, with ending backlog rising 9%. Free cash flow reached approximately $500 million for the quarter. The company raised its full-year outlook, now expecting organic sales growth of 3% to 4% and adjusted EPS of $8.20 at midpoint. Free cash flow conversion is forecast at approximately 95% for 2026. Process Automation Technologies sales declined 1% organically, though this exceeded original expectations. Honeywell's divestitures of Productivity Solutions and Services and Warehouse and Workflow Solutions are expected to reduce 2026 revenue by approximately $400 million.