AYANA Hospitality

Global hospitality group developing iconic destinations

Villa Front Desk Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeIndonesiaNo salary listedIn-person

About the Job

Requirements

Indonesian citizenship is required.
At least one year of experience in the same position at a large luxury resort is required.
Eloquent written and spoken English communication is required.
A diploma in Rooms Division, Hotel Management, or another relevant field is required.

Responsibilities

Greet guests and provide customer service.
Check guests in and out of the hotel.
Answer and direct incoming calls and assist with guest inquiries.
Book and modify reservations.
Handle cash, credit card, and other payment transactions.
Respond to guest needs, requests, and complaints in a timely and efficient manner.
Maintain accurate guest records and protect confidential information.

Desired Qualifications

Fluency in Korean, Mandarin, Japanese, or another language is an advantage.
A bachelor's degree is desirable.

Villa Front Desk Agent | AYANA BALI

AYANA Hospitality · Bali, Indonesia · Full-time · Posted 2026-02-16

Workplace: on_site

Department: Rooms

Description

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Villa Front Desk Agent to work with our Rooms team at the finest 5-star luxury resort in Bali.

Summary of Responsibilities:

Greet guests and provide outstanding customer service
Check guests in and out of the hotel
Answer and direct incoming calls and assist with guest inquiries
Book and modify reservations
Handle cash, credit card, and other payment transactions
Respond to guest needs, requests, and complaints in a timely and efficient manner
Maintain accurate guest records and ensure confidential information is protected

Requirements

Indonesian Citizen only
Minimum of 1 year experience in the same position in a large luxury resort
Eloquent in English communication in both written and spoken. Fluent in Korean, Mandarin, Japanese or other languages is an advantage
Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirabl

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About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

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