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Lincoln Financial

Insurance, retirement, and financial services provider

Sr Manager - Systems Administration

System AdministrationUpdated on Nov 14
Full-timeRadnor, PA, USA

About the Job

Requirements

  • A bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent experience.
  • 6–9+ years of progressive IT experience aligned to infrastructure and/or end-user operations.
  • 3–5+ years of leadership experience, preferably managing managers and/or team leads, as well as technical staff.
  • Demonstrated experience balancing operational execution with strategic initiatives.

Responsibilities

  • Maintain knowledge of current and emerging technology trends across infrastructure and end-user services; assess impacts and partner with leadership to incorporate them into short- and mid-term roadmaps.
  • Lead and support change management initiatives to ensure successful adoption of new technologies, processes, and operating models. Establish and drive team priorities, performance goals, and objectives aligned with departmental and enterprise outcomes.
  • Act as a senior escalation point for complex operational, service, and infrastructure issues.
  • Oversee day-to-day operations across end-user service domains, including C-suite support, ensuring service delivery meets defined service-level agreements and operational standards.
  • Ensure effective incident, request, and escalation management, with clear communication to stakeholders during business-impacting events.
  • Partner with peer IT teams, including network, security, application, and service desk teams, to ensure seamless end-to-end service delivery.
  • Ensure operational documentation, procedures, and runbooks are current, accurate, and consistently followed.
  • Identify, prioritize, and drive process improvements that reduce operational risk, improve service quality, and increase efficiency.
  • Use data, key performance indicators, and trend analysis to measure effectiveness and inform decision-making.
  • Lead, coach, and develop staff; provide clear, candid feedback and support career development and succession planning.
  • Ensure workloads are balanced appropriately across teams and staffing models align with service demand.
  • Play an active role in hiring, retaining, and developing talent, fostering a culture of accountability, continuous learning, and engagement.
  • Build organizational capability by strengthening technical depth and leadership skills across teams.
  • Serve as a trusted partner to IT leadership and business stakeholders, translating operational insights into actionable recommendations.
  • Represent assigned areas in cross-functional initiatives, projects, and governance forums.
  • Communicate operational performance, risks, and improvement initiatives to leadership on a regular cadence.
  • Support budget planning, expense management, and vendor oversight for assigned areas, as applicable.
  • Evaluate cost-benefit considerations for technology and service improvements in partnership with leadership.

About the Company

Lincoln Financial

Insurance, retirement, and financial services provider

Lincoln Financial Group offers life insurance, annuities, and retirement income products through its network of affiliated companies, and also provides securities and investment advisory services via affiliated broker-dealers. Its products combine insurance coverage or retirement-focused contracts with investment options, where customers fund premiums, choose subaccounts or riders, and receive benefits such as death benefits, living benefits, or guaranteed income in retirement. The company differentiates itself with a family of affiliated brands and distributors that coordinate life, annuity, and advisory products under one umbrella. Its goal is to help individuals and families protect loved ones, plan for retirement, and achieve financial security through integrated protection and investment solutions.

Company size
Not listed
Company stage
Not listed
Total funding
$128.8M
Headquarters
Radnor Township, Pennsylvania
Founded
1905

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