Tennessee Oncology

Community-based cancer care with clinical research

Desktop Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeNashville, TN, USANo salary listed

About the Job

Requirements

A high school diploma is required.
A qualifying degree in a relevant field such as Computer Science is preferred.
At least 2 years of support experience is preferred.
Net+, A+, or Sec+ certifications are a plus.
Exceptional problem-solving, troubleshooting, and time-management skills are required.
A strong customer-service focus and the ability to prioritize the end-user experience are required.
Knowledge of Windows environments, including Windows 7/10, Active Directory, and related Domain Services and their functions, is required.
Knowledge of iOS/Android and mobile device management is required.
Experience working in a service desk environment, resolving incidents, documenting resolution steps, and engaging end users is required.
Knowledge of enterprise-level technical infrastructures and their ecosystems is required.
Knowledge of basic networking principles is required.
Knowledge of security principles, best practices, and how to apply them is required.
The ability to follow and create documentation of differing levels of complexity is required.
Strong research and analytical skills are required.
Strong communication skills and the ability to communicate effectively with end users and internal and external partners are required.
The ability to work independently and ask questions when necessary is required.
Must be willing and able to lift up to 50 pounds.
Must be willing and able to travel to satellite clinics.

Responsibilities

Respond to service requests and resolve technical problems in a timely and helpful manner, supporting users and business partners.
Install, configure, and troubleshoot hardware and software for endpoints including desktops, laptops, printers, and mobile devices.
Monitor, maintain, and administer systems and software related to desktop support functions, including physical inventory of technical assets.
Follow existing documented processes and create documentation when necessary, including documenting ongoing work within service requests.
Communicate clearly and constructively with end users, technical peers, and internal and external business partners.
Provide accurate and constructive feedback or reporting to management staff as needed.
Use experience and judgment to plan and accomplish a variety of tasks.

Desired Qualifications

A qualifying degree in a relevant field such as Computer Science.
At least 2 years of support experience.
Net+, A+, or Sec+ certifications.

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

We are looking for talented, passionate and self-motivated professionals who will support the initiatives of our technical services team, the company and our overall mission as leaders in community oncology. We take pride in offering the highest level of customer support to our end users and business partners. The Desktop Support Specialist’s main role is to research, diagnose, troubleshoot resolutions to software and hardware issues while communicating effectively with end users and other technical colleagues.

ESSENTIAL FUNCTIONS:

Respond to service requests and resolve technical problems in a timely and helpful manner, providing top-notch support to both users and business partners
Install, configure, and troubleshoot hardware and software for a variety of endpoints including desktops, laptops, printers, and mobile devices
Monitor, maintain, and administer systems and software related to desktop support functions including physical inventory of technical assets
Follow existing documented processes as well as create documentation when necessary, including the documentation of ongoing work within existing service requests
Communicate clearly and constructively with end users, technical peers and both internal and external business partners
Provide accurate and constructive feedback or reporting to management staff as needed
Perform a variety of tasks, relying on experience and judgment to plan and accomplish goals

KNOWLEDGE, SKILLS & ABILITIES:

Exceptional problem solving, troubleshooting and time management skills are a must
A strong customer service focus including the ability to prioritize end user experience
Knowledge of Windows environments including Windows 7/10, Active Directory and other, related Domain Services and their functions
Knowledge of iOS/Android and mobile device management
Experience in working within a service desk environment, resolving incidents, notating resolution steps and engaging end users
Knowledge of enterprise-level technical infrastructures and the ecosystems surrounding them
Knowledge of basic networking principles
Knowledge of security principles, best practices and how to apply them
Ability to follow and create documentation with differing levels of complexity
Strong research and analytical skills
Very strong communication skills with the ability to communicate effectively with end users, internal and external partners
Self-motivated and directed, with ability to ask questions when necessary

EDUCATION & EXPERIENCE:

High School Diploma
Qualifying degree in a relevant field such as Computer Science preferred
Minimum 2+ years support experience preferred
Net+/A+/Sec+ certifications a plus

PHYSICAL REQUIREMENTS:

Must be willing and able to lift up to 50 pounds

Must be willing and able to travel to satellite clinics

About the Company

Tennessee Oncology

Community-based cancer care with clinical research

Tennessee Oncology runs a large network of community-based cancer care with a strong clinical-trial program. It delivers cancer treatment at local clinics, including on-site chemotherapy, and uses molecular diagnostics to tailor therapies to each patient’s cancer. The organization supports patients with its in-house Park Pharmacy, which stocks oncology and hematology medications and handles insurance, prior authorizations, co-pays, and 24/7 pharmacist access. It differentiates itself by combining extensive community-based care with a sizable research network and a partnership with OneOncology, enabling broad access to trials and advanced care at convenient locations. The goal is to provide high-quality cancer care and access to clinical research close to patients’ homes.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $98.3M
Headquarters: Nashville, TN
Founded: 1976

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