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CITIC CLSA

Asia-focused capital markets and investment group

Lead Information Technology Analyst - End User Computing, IT

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

  • Adhere to FCA regulations and CLSA's Code of Conduct at all times.
  • Comply with company procedures regarding personal account trading, processing client complaints, gifts and inducement policy, and other relevant global or local policies.
  • Follow local guidelines for logging, tracking, updating, and escalating support calls through final resolution.
  • Follow local guidelines for morning checks when assigned to morning shift rotation.
  • Provide frontline end-user support for PC and laptop hardware and software, including Microsoft productivity suite, in-house applications, and cloud applications.
  • Facilitate support for Bloomberg, WIND, and other market data applications.
  • Assist with trading floor moves, adds, and changes.
  • Provide frontline support for voice, video conferencing, and telecommunications systems.
  • Liaise with IT colleagues in other regions to ensure consistency with global policies, standards, and initiatives.
  • Implement and coordinate IT projects.
  • Provide support for remote users on virtual private networks.
  • Work flexible hours and varying shifts, including weekends and out-of-hours work when called upon.
  • Assist end users with their artificial intelligence needs.
  • Hold a bachelor's degree; the degree does not need to be IT-related.
  • Have a minimum of three years of relevant experience supporting trading floors, including experience supporting Bloomberg terminals and other trading applications.
  • Have advanced technical skills supporting Microsoft Office applications, PCs, laptops, and mobile devices.
  • Have good knowledge of local area networking and video conferencing software, including Zoom and Teams.
  • Demonstrate familiarity with desktop operating systems, office automation, and general infrastructure.
  • Have excellent spoken and written English.
  • Have a strong customer-service focus and interpersonal skills.

Responsibilities

  • Provide frontline end-user technology support to the London office and other European locations.
  • Support IT infrastructure engineering activities coordinated by functional groups at the Asia headquarters.
  • Manage support issues through final resolution.
  • Perform morning checks during assigned morning shift rotations.
  • Support PC and laptop hardware and software, Microsoft productivity suite, in-house applications, and cloud applications.
  • Support Bloomberg, WIND, and other market data applications.
  • Assist with trading floor moves, additions, and changes.
  • Support voice, video conferencing, and telecommunications systems.
  • Coordinate with IT colleagues in other regions on global policies, standards, and initiatives.
  • Implement and coordinate IT projects.
  • Support remote users on virtual private networks.
  • Assist end users with artificial intelligence needs.

Desired Qualifications

  • CompTIA A+ certification.

About the Company

CITIC CLSA

Asia-focused capital markets and investment group

CITIC CLSA provides capital markets and investment services in Asia and beyond, supporting global institutional investors, corporations, governments, and high-net-worth individuals. The company uses its award-winning research, extensive Asia network, and direct links to China to help clients access and invest in Asian markets. Its team operates across 13 countries in Asia, Australia, Europe, and the Americas, combining local knowledge with international reach. This mix helps clients execute deals, conduct in-depth market analysis, and grow their investment portfolios through China and Asia-focused opportunities. What sets CITIC CLSA apart is its deep regional network and China connections, which contrast with broader global banks and smaller regional firms. The goal is to enable clients to grow by leveraging Asia’s markets and China’s opportunities through expert advisory, research, and execution across the globe.

Company size
1,001-5,000
Company stage
Not listed
Total funding
$834.9M
Headquarters
Central and Western District, Hong Kong
Founded
1986

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