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Full-Time

Client Account Executive

Commercial

Confirmed live in the last 24 hours

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Consumer Software
Enterprise Software
AI & Machine Learning

Junior, Mid

Austin, TX, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Salesforce
Marketing
Excel/Numbers/Sheets
Requirements
  • 1-3 years of sales experience in an ever-changing environment
  • Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background
  • Ability to communicate, present and influence key stakeholders and decision makers
  • Experience providing timely and accurate forecasts to sales leadership
  • Excellent time management and organizational skills with the ability to track numerous details
  • Willingness to travel to customer locations or events as needed
  • SaaS sales background strongly preferred, bonus points for UCaaS/CCaaS
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
  • Curiosity: Ability to get to know your customers’ business, internal teams and processes
  • Closing mindset: Get ahead of closing deals by asking closing questions early and often
  • Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
  • High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment
Responsibilities
  • Focused on a portfolio of customers, the Commercial CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing and Dialpad Partners to grow our existing customer base
  • Create an account plan for how you will achieve your quarterly goals
  • Cultivate relationships with our customers to gain insight into customer strategy and expansion plans
  • Work leads and generate pipeline
  • Achieve or exceed quarterly revenue goals
  • Serve as a Dialpad expert and become a trusted advisor and resource for your customers
  • Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad

Dialpad provides an AI-powered platform that enhances customer engagement, sales, and team collaboration through features like real-time transcription, sentiment analysis, live coaching, and predictive customer satisfaction scores. Clients pay a subscription fee to access the platform, which serves businesses of all sizes. Dialpad stands out from competitors by quickly releasing new features and forming partnerships, such as with the Sacramento Kings basketball team. The company's goal is to use AI to improve customer service and sales processes.

Company Stage

Series F

Total Funding

$455M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

8%

1 year growth

11%

2 year growth

21%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition by G2 in multiple categories underscores Dialpad's leadership and reliability in the AI-powered communication space.
  • The company's robust partner ecosystem and significant year-over-year growth in new logo channel bookings highlight its strong market position and growth potential.
  • Dialpad's community impact programs, like The Huddle Lab, demonstrate a commitment to social responsibility and community engagement.

What critics are saying

  • The highly competitive VoIP and AI markets require Dialpad to continuously innovate to maintain its edge.
  • Dependence on strategic partnerships means that any disruption in these relationships could impact Dialpad's market reach and growth.

What makes Dialpad unique

  • Dialpad's AI-powered platform offers real-time transcription, sentiment analysis, and live coaching, setting it apart from traditional communication tools.
  • The company's continuous product innovation and rapid feature releases provide a competitive edge in the fast-evolving AI market.
  • Dialpad's strong focus on strategic partnerships, such as with Google Cloud and T-Mobile, enhances its market reach and credibility.