Full-Time

Client Account Executive

Commercial

Posted on 8/29/2024

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Enterprise Software
AI & Machine Learning

Junior, Mid

Austin, TX, USA

This is a hybrid role in the Austin sales office.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Salesforce
Excel/Numbers/Sheets
Requirements
  • 1-3 years of sales experience in an ever-changing environment
  • Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background
  • Ability to communicate, present and influence key stakeholders and decision makers
  • Experience providing timely and accurate forecasts to sales leadership
  • Excellent time management and organizational skills with the ability to track numerous details
  • Willingness to travel to customer locations or events as needed
  • SaaS sales background strongly preferred, bonus points for UCaaS/CCaaS
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
  • Curiosity: Ability to get to know your customers’ business, internal teams and processes
  • Closing mindset: Get ahead of closing deals by asking closing questions early and often
  • Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
  • High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment
Responsibilities
  • Focused on a portfolio of customers, the Commercial CAE will own the sales process from start to finish.
  • You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing and Dialpad Partners to grow our existing customer base.
  • Create an account plan for how you will achieve your quarterly goals.
  • Cultivate relationships with our customers to gain insight into customer strategy and expansion plans.
  • Work leads and generate pipeline.
  • Achieve or exceed quarterly revenue goals.
  • Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
  • Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction scores. This allows businesses to improve their interactions with customers and optimize their sales processes. Dialpad serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model for its services. What sets Dialpad apart from its competitors is its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs for young entrepreneurs. The company has received recognition from G2 in various categories, highlighting its effectiveness in unified communications, VoIP, and contact center services.

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's $300 million revenue shows strong market position and growth potential.
  • The Surfboard acquisition enhances workforce management, attracting enterprise clients.
  • Recognition as Google Cloud Partner of the Year boosts Dialpad's integration capabilities.

What critics are saying

  • Emerging AI communication platforms may erode Dialpad's market share.
  • Rapid AI advancements could outpace Dialpad's feature integration speed.
  • Partnership reliance poses risks if strategic directions change.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.
  • Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.
  • Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

INACTIVE