Field Service Engineer 1

Job Description Summary

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

The Field Service Engineer 1 will work in the Albany NY service region.    The work shift will be five 8-hour shifts.

Job Description

Roles and Responsibilities:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Field Modification Instruction.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• May include training of clinical staff on designated equipment.

Required Qualifications:

• Associate’s or Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology or relevant field; OR equivalent military education; OR; participant in the GEHC Field Service Engineer Apprentice, Internship or Military Externship Program; OR a High School Diploma/GED and a minimum 2 years of experience servicing electronic, mechanical and/or electronic equipment.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Valid Driver’s License.
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
• Experience troubleshooting and responding to customer concerns.
• Must be able to meet customer vendor credentialing requirements.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements:

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Desired Characteristics:

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Six Sigma trained/certified.
• Able to establish good relationships with customers and staff.
• Adapts to the team and builds team spirit.
• Keeps up to date with competitor information and market trends.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

For U.S. based positions only, the pay range for this position is $66,560.00-$99,840.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.