Associate Escalation Engineer
Corelight
Associate Escalation Engineer
Corelight
Network detection and response technology provider
Be part of the team that defends the networks the world depends on
Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.
By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.
Corelight is looking for an Associate Escalation Engineer to join our Customer Success organization and provide technical support to customers during overnight hours. This US-based, shift-focused role is part of our expansion toward 24/7 support for Federal customers, helping troubleshoot technical issues, maintain case continuity, and ensure customers receive timely assistance outside standard business hours. In this role, you will work alongside experienced Escalation Engineers to investigate customer issues, build technical expertise, and develop hands-on experience across Linux, networking, hardware, cloud technologies, and cybersecurity. This role is a strong fit for someone early in their technical career who enjoys solving problems, learning how systems work, and building depth in a highly technical customer environment.
This is a dedicated overnight shift position supporting our expansion to 24/7 customer support.
Notice of Pay Transparency:
The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.
Why Join Us?
Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.
We are looking forward to meeting you. Check us out at www.corelight.com
Compensation Range 62000 - 88000 USD
Corelight provides network detection and response (NDR) technology that gives organizations visibility into network traffic to detect threats and support investigations, with products like the Open NDR Platform and Cloud Sensor for AWS. It processes network data to produce actionable visibility and can integrate with other security tools to enable threat hunting, incident response, and monitoring across on-premises and cloud environments. Its approach is partner-friendly and interoperable, as security firms like Mandiant and CrowdStrike use Corelight’s Open NDR technology to power their own services. Corelight aims to improve cyber defense at scale by expanding visibility and detection through direct sales and partnerships that embed its technology into other providers’ offerings.
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