Designer

As Designer of Enterprise Singapore, you'll:

User Research and Discovery

• Conduct user research to understand the needs, motivations and challenges of enterprises, officers and scheme administrators.

• Facilitate user interviews, usability studies, contextual inquiries and discovery workshops.

• Understand complex problems, question assumptions, and frame what needs to be solved

• Synthesise research findings into actionable insights that inform product decisions.

• Advocate for user needs throughout the product development lifecycle.

Service and Experience Design

• Map and redesign end-to-end journeys across grants, tax incentive and loan administration processes.

• Analyse complex workflows and identify opportunities to simplify processes and reduce user effort.

• Design service experiences that improve usability, efficiency and satisfaction.

• Drive service blueprinting and journey mapping activities to identify pain points and opportunities.

UX and Interaction Design

• Create user flows, wireframes, prototypes and interaction designs.

• Design intuitive interfaces for complex case management and workflow-driven applications.

• Simplify complex business rules and operational processes into seamless user experiences.

• Ensure consistency across ESIMS using design standards, reusable patterns and established design systems.

Product Collaboration

• Work closely with Product Manager to shape product strategy and roadmap priorities.

• Collaborate with developers to refine requirements and solution designs.

• Participate in Agile ceremonies and iterative product delivery processes.

• Support product discovery, experimentation and validation activities to ensure solutions address genuine user needs.

Design Quality and Accessibility

• Champion accessibility, inclusive design and usability best practices.

• Ensure solutions comply with government digital service standards where applicable.

• Establish and promote design consistency across modules and user groups.

• Conduct design reviews and usability evaluations to continuously improve experience quality.

Continuous Improvement

• Use qualitative and quantitative feedback to identify opportunities for product improvements.

• Evaluate the effectiveness of implemented solutions through user testing and feedback.

• Drive a culture of evidence-based design and continuous learning.

• Partner stakeholders to deliver measurable improvements in user experience and operational effectiveness

It may be a great fit if:

• You are passionate about designing products that solve real user problems.

• You enjoy working on complex systems and simplifying challenging workflows.

• You are comfortable engaging users, stakeholders and technical teams.

• You use research and evidence to drive design decisions.

• You can balance user needs, business objectives and technical constraints.

• You have strong facilitation, communication and storytelling skills.