Strong technical aptitude and understanding of floor care, portable HVAC, dehumidification, and air movement equipment and the rental industry.
Working knowledge of commercial floor care equipment, including battery systems, chargers, and preventive maintenance.
Working knowledge of portable cooling, dehumidification, and air movement principles, including equipment sizing and power requirements.
Knowledge of principles and methods for promoting and selling products or services, including marketing strategy and tactics, product demonstrations, sales techniques, and sales control systems.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership, production methods, and coordination of people and resources.
Knowledge of economic and accounting principles and practices, financial markets, banking, and analysis and reporting of financial data.
Understanding of facility maintenance, janitorial, and restoration customer operations and their buying decisions.
Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Coaching and mentoring experience with branch personnel.
Ability to communicate orally and in writing.
Ability to present to small and large groups, including through on-site demonstrations and operator training.
Ability to organize, manage time, and multitask.
Ability to work with all levels of personnel within the organization and customer operations.
Ability to understand the implications of new information for current and future problem-solving and decision-making.
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately.
Ability to interpret extensive technical instructions in mathematical or diagram form and understand several abstract variables.
Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.
Ability to listen to and understand information and ideas presented through spoken words and sentences.
Responsibilities
Direct all activities of a single Facility Solutions location and hold responsibility for its profit and loss.
Establish sales and profitability goals in coordination with the District Manager and Sales Manager, manage appropriate fleet levels and mix, lead branch employees, and drive a safety-first culture.
Plan and establish systems to control branch expenses, and ensure operational excellence through equipment availability, cleanliness, reliability, and customer service.
Model alignment with the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development.
Hire, develop, evaluate, and influence employee productivity and teamwork to deliver customer service.
Model, promote, reinforce, and reward the use of the company’s Values Based Leadership tools, models, and processes.
Manage branch operations and personnel, including counter, dispatch, delivery, and service functions.
Establish and maintain standard work, processes, and key performance indicators for branch operations.
Deliver customer service through scheduled delivery and pickup, equipment setup, and on-site operator orientation and training.
Conduct equipment demonstrations and provide application support for floor care, portable cooling, dehumidification, and air movement solutions.
Drive sales and marketing initiatives, market share, and customer retention across facility maintenance, industrial, warehouse and distribution, healthcare, education, retail, restoration, events, and construction customers.
Support the Sales Manager and Outside Sales Representatives with information about market conditions, current and potential customers, and competitors in the assigned territory.
Partner with other Texas First Rentals branches and Specialty Divisions to identify cross-selling opportunities and support territory customers.
Build recurring revenue through long-term rentals, planned maintenance programs, seasonal programs, and emergency response; support sales opportunities for new and used equipment, parts, and consumables.
Plan and manage fleet levels, mix, and utilization based on seasonal and event-driven demand; coordinate fleet purchasing, transfers, and disposal.
Ensure branch product quality, including cleaned, charged, tested, and Ready-to-Rent equipment; on-time deliveries; service response; and showroom standards.
Oversee service, preventive maintenance, battery care, and repair of rental fleet and customer-owned equipment.
Establish safety standards for audits, training, and compliance with state, federal, OSHA, EPA, and DOT regulations, drug and alcohol testing, and the branch’s safe equipment maintenance program.
Recruit, train, develop, and retain qualified employees; communicate job expectations and foster a climate that supports performance and outcomes.
Review product offerings and work with support departments to optimize profitable market share growth and financial performance.
Ensure accurate financial reporting and budget preparation; report branch performance to the District Manager, including revenue growth, time and dollar utilization, margin, on-time delivery, and customer retention.
Drive business development and key performance indicators to meet corporate targets.
Work safely, adhere to applicable safety policies, and comply with company policies, procedures, and standards.
Perform other duties as assigned.
This position directs all activities of a single Facility Solutions location with responsibility for profit and loss. Facility Solutions provides rental, sales, and service of floor care equipment (scrubbers, sweepers, and burnishers), portable cooling, dehumidification, air movement, and air quality equipment to facility maintenance, industrial, commercial, institutional, restoration, and construction customers. In coordination with the District Manager and Sales Manager, establishes sales and profitability goals, manages proper fleet levels and mix, is responsible for the effective leadership of branch employees, and drives a safety-first culture. Plans and establishes systems to control expenses at the branch location. Ensures high operational excellence standards through equipment availability, cleanliness, and reliability, delivered with a white glove customer experience.
The incumbent in this position is expected to model the following practices daily:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.
Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Manages Facility Solutions branch operations and personnel, including counter, dispatch, delivery, and service functions
Establishes and maintains standard work, processes, and KPIs for branch operations
Delivers a white glove customer experience, including scheduled delivery and pickup, equipment setup, and on-site operator orientation and training
Conducts equipment demonstrations and provides application support for floor care, portable cooling, dehumidification, and air movement solutions
Drives Sales and Marketing initiatives, market share, and customer retention across facility maintenance, industrial, warehouse and distribution, healthcare, education, retail, restoration, events, and construction customers
Supports the Sales Manager and Outside Sales Representatives by providing a thorough understanding of market conditions including current customers, potential customers, and competitors for assigned territory
Partners with existing Texas First Rentals branches and Specialty Divisions to identify cross-sell opportunities and support customers throughout the territory
Builds recurring revenue through long-term rentals, planned maintenance programs, seasonal programs, and emergency response; supports new and used equipment, parts, and consumables sales opportunities
Plans and manages fleet levels, mix, and utilization based on seasonal and event-driven demand; coordinates with Fleet on purchasing, transfers, and disposal
Responsible for the product quality of the branch to include equipment that is cleaned, charged, tested, and Ready-to-Rent, on time deliveries, service response, showroom, etc.
Oversees service, preventive maintenance, battery care, and repair of rental fleet and customer-owned equipment
Establishes high safety standards for audits, training, and compliance with State, Federal, OSHA, EPA, and DOT regulations, drug and alcohol testing, and the safe equipment maintenance program within the branch
Recruits, trains, develops, and retains qualified employees; Communicates job expectations and fosters a climate conducive to optimizing performance and outcomes
Reviews product offering and works with support departments to optimize profitable market share growth and financial performance
Ensures accurate financial reporting and budget preparation; reports branch performance to the District Manager, including revenue growth, time and dollar utilization, margin, on time delivery, and customer retention
Driven and results oriented; business development and KPIs to meet corporate targets
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Strong technical aptitude and understanding of floor care, portable HVAC, dehumidification, and air movement equipment and the rental industry
Working knowledge of commercial floor care equipment (Tennant or comparable), including battery systems, chargers, and preventive maintenance
Working knowledge of portable cooling, dehumidification, and air movement principles, including equipment sizing (BTU/tonnage, CFM, moisture removal) and power requirements
Knowledge of principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of economic and accounting principles and practices, financial markets, banking, and the analysis and reporting of financial data
Understanding of facility maintenance, janitorial, and restoration customer operations and their buying decisions
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Exceptional attention to detail
Coaching/mentoring experience with branch personnel
Excellent oral and written communication skills
First-class presentation skills before both small and large groups, including on-site demonstrations and operator training
Exceptional organizational, time management, and multi-tasking skills
Ability to work with all levels of personnel within the organization and customer operations
Ability to understand the implications of new information for both current and future problem-solving and decision-making
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to interpret extensive technical instructions in mathematical or diagram form and understand several abstract variables
Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
Ability to listen to and understand information and ideas presented through spoken words and sentences