Customer Collaboration Specialist

Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

You will be part of PepsiCo’s Western Europe Operating Unit, which encompasses multiple regions across our Market Units: Benelux, France, Iberia (Spain & Portugal), and Grow (Germany and the Rest of Western Europe: Austria, Italy, Nordics Food, Switzerland).

As a Customer Collaboration Specialist, you will play a central role in managing end-to-end operational cooperation with major retail customers, ensuring high product availability and seamless execution across the supply chain. You will work closely with customer headquarters and cross-functional teams including Sales, Supply Chain, Finance and Logistics.

Responsibilities

• Manage daily customer queries regarding Supply Chain topics and act as the primary point of contact for the headquarters of key retail partners 
• Coordinate (promotional) volumes and additional demand in close cooperation with Demand and Inventory planners and the Commercial team.
• Handle delivery compliance issues and perform root-cause analysis and implement corrective actions.
• Lead regular operational and strategic meetings with customers, providing updates, performance reviews and risk assessments.
• Negotiate operational arrangements and SLA parameters with customers, maintaining a calm, balanced and partnership-oriented approach.
• Collaborate closely with the Sales team to align on commercial activities, resolve operational bottlenecks and jointly support customer initiatives.
• Drive continuous improvement of processes and personal ways of working, proactively identifying opportunities to enhance efficiency and customer experience.

Qualifications

• Fluency in Dutch and English (Dutch as the primary language) – essential for daily customer communication and cross-functional collaboration.
• Experience in FMCG Supply Chain, preferably in Customer Collaboration, Demand Planning, Logistics or Customer Service.
• Bachelor’s degree in Supply Chain, Business Economics, Commercial or a related field.
• Strong communication and negotiation skills, including the ability to lead data-driven conversations with customers in a professional manner.
• Commercial awareness and ability to cooperate effectively with Sales and other internal stakeholders.
• Proactive, self-driven attitude with a focus on continuous improvement and ownership of own work.
• Proficiency in MS Office and planning/ERP systems, preferably SAP or JDA.

At PepsiCo, we are committed to creating an inclusive and accessible workplace for everyone. To help us provide any necessary accommodations during the recruitment process and beyond, we invite you to voluntarily share whether you have a disability or health condition that may require support. This information is confidential and will only be used to ensure we can support you appropriately. You are not required to disclose anything you are not comfortable sharing.